Watch how the Retail-Analysis for Drop-Shipping works
Monitor the process of a retailer acquiring goods from a supplier and shipping them to the end customer, without having any physical contact with the goods.
Drop Shipment is an independent standard process in the retail sector, which results from the interweaving of the O2C and P2P processes. The dealer’s own logistics do not play a role in the process of goods delivery, rather the supplier and, if necessary, a fulfillment partner are other key parties responsible for the process. However, the trading relationship is still between the customer and the retailer, who also makes a service promise to the customer.
A high degree of punctuality and delivery reliability is essential for customer satisfaction and customer loyalty. Manual rework must be avoided to increase efficiency and reduce costs, especially in the market-weak retail sector.
Process mining can be a very effective tool for these issues with our instrument.
This is where Celonis comes in.
• Increase customer satisfaction
• Improve delivery reliability / adherence to delivery dates
• Cost reduction
• Returns optimization
• Increase in automation rate
Features & Capabilities
KPI Dashboard
See at a glance the relevant KPIs about On-time Delivery, Automation Potential, Customer Satisfaction and Delayed Processes.
Delivery Reliability Dashboard
Go deeper into the Devlivery Reliability analysis and find within the process the reasons for early or late deliveries.
Cancellations Dashboard
Analyze the reasons and effects of cancellations broken down to materials or process variants.
Automation Dashboard
Identify the automation ratio as well as the impact that individual activities have on it.
Contact the Partner
Fill out the form and an Expert from the Partner will contact you to help you get started with this Execution App. Please note that your data will therefore be forwarded to the Partner mentioned on this website.