Every IT organization has a goal to optimize their internal structure to save costs and time.
Given the sheer volume of application tickets or incidents, service requests being processed daily that organizations need to manage, any bottlenecks in the process often leads to costly impact on the organization. It takes tremendous effort for organizations, particularly the large ones, to maintain and ensure a streamlined process. This not only affects the internal service management, but also affects the customer experience.
Elevate your service management practices by offering a better customer service to internal or external users, constantly monitor supplier Application Management System contracts, optimize your process in addressing open issues on application or service requests; drive towards a frictionless internal organization.
This is where Celonis and SDG combine their strengths
Monitor the performances of the internal service team
Monitor the performances of the suppliers and compliance to their application management system SLAs
Automatically detect potential waste backlog tickets and follow up the owner for a solution
Fill out the form and an Expert from the Partner will contact you to help you get started with this Execution App. Please note that your data will therefore be forwarded to the Partner mentioned on this website.