Partner Execution Instrument

SDG Application Service Ticket Management


Manage Your Application Service Ticket Intelligently

Features & Capabilities

Reduce the volume of the open tickets

Identify most frequent inefficient activities to speed up resolution. Good oversight of the open tickets to allocate appropriate resources to solve the incidents efficiently

Open Tickets
Remove incident resolution frictions

Identify friction activities e.g. ping pong effect that leads to multiple forwards to different supplier group for a single ticket, and alert the owner immediately to follow up on incident to resolution

Forwarding Tickets
Reduce frictions with proactive actions from the Action Engine

Automatically signal users when slow tickets have been identified e.g. untouched and held at a specific activity for more than x days. This triggers the users to take the right actions to speed up resolution and improve the overall efficiency

Open Tickets
Forwarding Tickets

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