KPMG ServiceNow Incident Mgmt
Optimize your Incident Management process to maximize customer satisfaction, efficiency, productivity and mitigate risk
KPMG’s Incident Management solution helps identify hidden inefficiencies, bottlenecks, and unhygienic practices in the incident management cycle to help reduce costs, mitigate risk, improve customer satisfaction, increase labor productivity, and increase compliance.
This is where KPMG and Celonis Combine their Strengths:
Improve customer experience.
Increase Productivity.
Reduce Cost.
Increase Compliance & mitigate risk
Features & Capabilities
The executive dashboard provides a high-level view of metrics important for measuring overall process health. i.e. Resolution times, SLA violations, Multihop and Automation rate.
This sheet allows the user to track the most important Incident Mgmt metrics, observe incidents over time, incident details and drill down by their selected dimension to provide a more holistic view of overall performance.
This sheet allows the user to compare system-generated incidents with user-generated incidents. Giving the user a clear distinction in their respective process flows and overall performance.
This sheet provides the user with a holistic insight into all the activities performed in the incident management process, their respective frequencies, automation rates, and throughput times.
This sheet allows the user to drill down on all agents assigned to incidents and measure their performance with respect to their relevant KPIs such as Resolution Time, SLA Violation rate, Multihop rate, etc.
Contact the Partner
Fill out the form and an Expert from the Partner will contact you to help you get started with this Execution App. Please note that your data will therefore be forwarded to the Partner mentioned on this website.