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Partner Execution Instrument

Tech Mahindra Contact Center Transformation

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Creating A Frictionless Contact Center

Features & Capabilities

Contact Center Performance Dashboard

Unveil the common process variants and understand the full complexity of the Contact Center Process to identify friction points for further improvements

Contact Center Performance
Proactive recommend actions

Identify the root causes of the frictions (e.g. for false escalations) and take direct action within the Celonis Action Engine

Enhanced Reporting and ML based resource alignment

Optimize performance by dynamically assign resources based on changing demand predicted with our ML model

Contact center resource planning
Contact Center Performance
Contact center resource planning

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