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Tech Mahindra Benchmarking App Contact Center

Drive efficiency within the Contact Center operations to ensure reduced costs and increased customer satisfaction, to provide the best Contact Center Experience.

The Tech Mahindra Contact Center Benchmarking helps organizations to achieve global GOLD standards and assists businesses improve their output with our benchmarking services.Itโ€™s not based on any expert opinion or assumption; the benchmarks are purely based on actual customer service/support interactions.

This is where Tech Mahindra and Celonis combine their strengths:

  • Identify areas that need improvement. By benchmarking proactively, assess and readdress contact center performance to ensure continuous improvement

  • Paradigm shifts designed to benefit businesses grow cost-efficient

  • Measure the success of your improvement initiatives

  • Gain insight into the industry and standard best practices

  • Find opportunities to reduce costs

  • Enhancing employee output and boosting productivity

Features & Capabilities

KPI benchmarking is designed to help businesses discover areas where they are lacking. By concentrating on these KPIs, businesses can plan course-correction activities and help their staff become more efficient.Enhancing employee output and boosting productivity through benchmarking services can help businesses improve their customer experience, achieve cost-efficiency.Average Handle Time, First Call Resolution, Service Level and Customer Satisfaction are some of the most benchmarked metrics.

Discovering & Reducing Performance Gaps through KPI Benchmarking

Benchmarking allows Businesses to get started with approaches that have worked for others and are bound to bring in results.Benchmark against your fastest-growing and most successful competitors.

Enhance Output & Boost Growth

The APP can shine a light on the improvement initiatives to be taken for specific KPIs, or in line with other companies of your size. These insights can lead you towards improved contact center operations.Assists in creating a plan for continued growth and improvement.

Improving the effectiveness of these metrics will reflect on the performance

Improving the effectiveness of these metrics will reflect on the performance

Control Center to deep dive into specific KPIs
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Discovering & Reducing Performance Gaps through KPI Benchmarking
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Enhance Output & Boost Growth
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Improving the effectiveness of these metrics will reflect on the performance
Close
Control Center to deep dive into specific KPIs

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