It provides the main qualitative and quantitative summary process indicators, allowing you to drill down on core attributes and perform root-cause analysis
Focused on the Initial Response Time (IRT) analysis, it allows you to perform root-cause analysis through drill down functionality. Discover the average IRT for different ticket priority levels and understand the total amount of penalties caused by delayed cases
Automatic detection of incidents running out of SLA and consequently generation of alerts notifying users to take timely actions, thereby improving the overall process cycle
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