The Work Order Management application offers a comprehensive overview of failures associated with multiutility services. Its functionality aids companies in identifying and resolving process bottlenecks through focused analysis, ensuring compliance with commercial quality standards. Additionally, the application presents a holistic view of work orders with unfavorable outcomes. Enterprises grapple with challenges stemming from manual processes in price adjustments, automation issues, delayed deliveries, partial deliveries due to last-minute alterations, and supplier dependability issues. By integrating Celonis, we can elevate our capabilities. Leveraging automation processes, we can pinpoint the underlying causes of issues such as Labor Productivity, Rework Activities, spend control, Working Capital, Supply Reliability, and Sustainable Procurement.
This is where BGP and Celonis Combine their Strengths:
Increase operational efficiency and reduce the average duration of operations to increase customer satisfaction.
Reduce the number of reminders, call centre calls, and negative outcomes to avoid lost revenues.
Process duration monitoring to highlight non-compliant work orders.
Reduce the operation costs.
This tab offers a general overview of the work orders in terms of temporal trend and the main causes that have generated them.latest data sources of the organization.
This tab provides a focus about a particular type of work orders which need to fulfil specific commercial quality standards.
This tab offers an anlyisis related to the work orders that haven’t met the commercial quality standards.
This tab provide an anlysis related to the negative outcomes in order to highlight the most common ones and the relative causes.
This tab offers an analysis of all the notices that highlight inefficiences during the development of the process.
With this automation it is possible to send notifications by email of the work orders related to the commercial quality which are closed to the expiration of 2 hours from the receipt to the execution of the operation.
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