Tech Mahindra - Eventus DCSA Celonis Contact Center Accelerator
Connect process intelligence with execution to achieve incomparable results in minimum time
Eventus DCSA Celonis Contact Center Accelerator is a unique proposition to transform legacy Contact Center Operations to New Age Contact Centers by utilizing the two most critical aspects, Process & Data. While DCSA helps with capturing the Process, Celonis-based Process Mining assists to extract knowledge from existing data. Using this approach, enterprises can align their future goals and achieve incomparable results in minimum time.
This is where Tech Mahindra and Celonis Combine their Strengths:
Downstream Transformation/Automation opportunities.
Process and system change / continuous improvement opportunities.
Increase Process Efficiency and Key KPI Improvement.
Proactive Process Interventions and Intelligent Actions.
Features & Capabilities
Unique proposition to transform legacy Contact Center Operations to New Age Contact Centers by utilizing the two most critical aspects, Process & Data. While DCSA helps with capturing the Process, Celonis based Process Mining assists to extract knowledge from existing data. Using this approach, enterprises can align their future goals and achieve incomparable results in minimum time.
This dashboard provides an overview of process performance metrics and trends of key performance indicators.
This tab provides an end to end view of your process showcasing all activities and connections between them.
This tab allows the user to explore the process by individual variants and understand the process deviations.
This shows a comparative view of performance across various dimensions. Eg. Comparing a similar process across different locations.
This view provides a visibility to the Rework Rate which is a measure of how often the same activities get repeated in the process. High rework is almost always unfavourable and by focusing on eliminating rework can help reduce the cycle time.
Contact the Partner
Fill out the form and an Expert from the Partner will contact you to help you get started with this Execution App. Please note that your data will therefore be forwarded to the Partner mentioned on this website.