Due to lack of clear visibility in identifying the root cause for the NetPromotorScore, clients are experiencing High Customer churn % & Teams spend too many hours of manual efforts, causing delays to investigate & taking the right decisions on time and corrective actions. TechMahindra's Improve Net Promoter Score ServiceNow app helps reduce Churn & increase opportunities to grow the business by increasing NPS & Quick time to Value. Experience the AI/ML capabilities and envision the future mode of digital disruption in an organization by Predicting the NPS.
This is where TechMahindra and Celonis Combine their Strengths:
Reduce Churn & increase opportunities to grow the business, Increase NPS.
Holistic analytics on NPS and metrics influencing NPS.
Quicker decisions help to convert passive and detractors to promoters.
Proactive actions targeting to reduce probable detractors.
Reduction in manual effort in the investigation, Quick time to Value, and Process transparency.
For the Case management process, this view provides an overall RCA and transparent details for the potential areas to improve on to drive NPS :
Process transparency & Increase NPS by being able to identify the holistic root causes in near real time and act pro actively to change the customer experience before the transaction ends. This in return contributes to the business growth strategy that client has.
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