For businesses that aim to achieve an end-to-end touchless experience for their customer service request process and improve their overall customer experience measurably, Ennuviz's Touchless Automation Miner (TAM) is a turnkey solution, equipped with capabilities that identify automatable opportunities, and spot inefficiencies that can be optimized (botified) using RPA technology. Additionally, our solution comes with a built-in automation cockpit to measure BOT performance.
This is where Ennuviz and Celonis Combine their Strengths:
Helps Automation Champions to build an automation pipeline with cost, timeline, and ROI.<!— htmlmin:ignore —>
Helps Process Owners to control SLA breaches and resolve tickets in a timely manner.<!— htmlmin:ignore —>
Aids process improvement which leads to easily identifying inefficiencies such as bottlenecks and variations, and planning on improvement initiatives.<!— htmlmin:ignore —>
Auto-reminders to customers for additional details and notifications on ticket closure aid in increased Net Promoter Score (NPS).<!— htmlmin:ignore —>
The dashboard view will give a quick glance at the KPIs of the service request process such as the SLA Breaches, Variation rate, and Automation rate.
Deep dive into the investigation of SLA breaches to identify bottlenecks causing delays in resolving the tickets.
The automation pipeline view helps RPA Analysts to define the scope for automation, measure activities with high manual touches, and decide on the viability of the RPA solution.
Automation Cockpit provides great insight into the performance of the existing BOT. It provides the success rate, automation savings, and the next best action in terms of failures.
Auto-reminders to Customers to get additional details, notifications on ticket closure, and SLA breaches.
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