World Tour 2020 Sessions
How process mining is helping Vodafone UK find a new tomorrow?
In this session Vodafone shares their process excellence journey in Network Operations and how they leverage automation to ultimately improve their end-to-end processes to deliver an improved NPS for their customers. Michelle will expand upon this journey and reflect on the reality of what is not seen or what is not normally seen in a standard data analysis.
Michelle Willis, Head of Technology Operations Vodafone
