Retail Solutions

Seamless experiences, smarter operations

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Transform the speed, intelligence and resilience of your value chain and deliver flawless omnichannel experiences — even in a volatile landscape.

Our Retail solutions are trusted by 60% of the global top Retailers

INGKA Group

50%

Reduction in time-to-value for Perfect Orders

Leading multinational retailer

€10M+

Value realized through full automation of the order-blocking process.

Globus

20%

Decrease in customer cancellation rate

Industrialize Enterprise AI and transform business-critical operations with one platform, including:

Supply chain
Shift from reactive to proactive management, using intelligent orchestration to protect margins, fulfill with confidence, and scale profitability across channels, ensuring a positive customer experience.
E-commerce and Omnichannel
Protect margins and master omnichannel complexity by revealing hidden stock-outs, pinpointing fulfillment friction, and maximizing order profitability.
Store operations
Optimize shelf replenishment, labor management, SOPs adherence, and loss prevention, while seamlessly transforming physical locations into experiential destinations that foster community and service excellence.

How it works

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Extract and transform your business data
We extract raw data from your systems, applications, and devices (ERP, POS, e-commerce platform, supply chain network and beyond) and apply advanced mining and machine learning to build a data foundation that shows you how your processes really work.
Create a living digital twin
We enrich that foundation with unique business context (rules, KPIs, benchmarks) to create a living digital twin of your retail operations — system-agnostic and without bias.
Analyze, design & operate AI-driven retail solutions

Celonis connects your people, technologies, and partners and lets you build composable, AI-driven retail solutions that transform and continuously improve your operations.

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Tim Hills

Process and Data Insight Development Manager, Ingka Group

“We have been co-innovating with Celonis on AI-enhanced insights to accelerate time-to-insight and time-to-value. We’ve gone from one analysis taking an hour to hundreds of thousands of analyses taking a click.”

Customer Story

Ingka Group Customer Story I Celonis

How do you craft the 'perfect order'? Find out how Ingka Group, an IKEA retailer, used Celonis to drive enterprise-wide continuous improvement.

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Customer Story

Edeka Customer Story | Celonis

Learn how retail giant Edeka uses Celonis as a “real-time search engine for processes”, and how the platform helped the company to drastically reduce ticket times.

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DAM Link

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2026 Process Optimization Report: 1,649 business leaders on making Enterprise AI work

Resistance is no longer the biggest AI challenge... operational readiness is. Learn how 1,649 business leaders are thinking about Enterprise AI, operational readiness, and the areas of improvement needed to get ready.

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