Celonis FSI Customer Service & Experience Manager App
The Future of Banking is Real-Time.
Watch this on-demand session to discover how the Celonis FSI Customer Service & Experience Manager App helps banks gain full visibility into service operations, reduce manual workload, and leverage AI to boost efficiency and customer satisfaction. Learn how to optimize key performance areas—from self-service adoption to cycle times—while driving continuous operational excellence.
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The Future of Banking is Real-Time — On-Demand
Watch this on-demand session to learn how the Celonis FSI Customer Service & Experience Manager App helps banks improve customer service performance and operational efficiency.
Discover how to optimize key areas including:
Manage spend:
- Increase self-service rate
- Improve utilization of assignment teams
- Reduce overtime
Boost productivity:
- Minimize multihopping
- Increase first contact resolution
- Eliminate non-value-adding cases
Enhance customer satisfaction:
- Improve SLA rates
- Reduce customer cycle time
- Optimize customer journey cycle time
name
watch_now
asset
ondemand_webinar
tracking label
watch_now
Speakers
source
/globals/indexes/manual/speakers-index.json
people
- Thaminne Oliveira
- Joaquim Nogueira
- Michael Gledhill