Our technology makes it possible to work more efficiently and to offer customers fast added value.
With our data-driven approach, you can reduce risks and increase efficiency.
Since bottlenecks and costly inefficiencies are identified immediately, you can take corrective action to optimise your processes right away!
Financial service providers and insurance companies can no longer avoid the topic of digitisation. In light of global competitive pressure and rising customer expectations, an effective digital strategy has long been indispensable.
But, the industry is lagging behind. 93% of insurers state that digitization can provide positive action for process improvements, but around 40% of them did not implement any successful digital projects in the past year. But if you want to play in the top league of the finance and insurance industry in the future, you have to act fast. The competition never sleeps.
Process mining from Celonis can be the key to success here. The technology provides a real-time overview of all processes in the company and shows precisely where the friction losses are greatest. Only a better understanding of inefficiencies in processes can help you to invest in the right digitisation activities.
Greater transparency of processes and faster, more efficient cooperation between the departments is particularly relevant for banks and insurance companies that want to offer digital services in the future and promote internal digitisation projects.
Celonis helps to approach digitisation systematically and holistically - by analysing existing processes and uncovering inefficiencies. In this way, transformation initiatives can be integrated into regular day-to-day business and additional friction losses can be avoided. The technology can therefore be used not only to make individual areas more efficient, but also to improve the overall business result. You can find out how this works in detail here:
In addition to transformation initiatives, KPIs and the constantly growing demands of customers are also challenges that financial service providers and insurance companies have to face on a daily basis.
With Celonis Process Mining, department heads can ensure that their optimisation measures are going in the right direction and are warned with plenty of notice by signals once a processes’ steps are no longer accurate. In addition, long-term goals such as customer-oriented and efficient processes can be achieved.
Watch our insurance demo to learn more about how we can revolutionise your business!
The use of Celonis Process Mining can also lead to relevant competitive advantages when it comes to active claims management or optimizations along the magical claims triangle, consisting of customer satisfaction, processing costs and claims expenditure.
Watch this demo video to see how Celonis can be used to drive improvement of the claims process through improved customer satisfaction, reduced payouts, and reduced process costs.