Lufthansa + Customer Service + Process Mining Hero Image

Lufthansa CityLine + Celonis

“Celonis helped us to get transparency into the fueling, catering, and boarding processes to align speed and to get every process on time ready so that the aircrafts can depart on time.”

Philipp Grindemann, Head of Business Development and Project Management, Lufthansa CityLine
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Industry - Travel & Transportation Process - Customer Service (External Incident to Close) Region - Europe

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