Execution Excellence in Underwriting: Do we really know the success of the personal risk underwriting process through the various distribution channels?

Life insurance is an ideal complement to the protection of our assets and family. The customer experience throughout the entire process, the interlinking of channels and information must respond to new customer expectations in a digital environment. Attracting, engaging and retaining customers through improved conversion metrics (STP) are challenges for insurers. Measuring, knowing what happens during the underwriting process and acting to meet business objectives are key. New technologies and providing analytical tools at the disposal of business operations help us to optimise and improve for our clients.

Innovation in risk management processes, anticipating recovery to optimise provisioning

The growing rise in non-performing loans has a high financial impact and a problem in operational management. Faced with this situation, the sector's institutions need to actively manage non-performing loans, assessing and controlling credit risk at all points in the value chain. It is essential for institutions to dynamise mechanisms to measure and anticipate actions to minimise the impact of provisions.