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Process Automation

Intelligent automation is about more than eliminating manual tasks. It’s about connecting your desired outcomes to the right actions and ensuring those actions are taken at the right time.  But how can you know in real time which steps are sending you off-course and which actions bring you closer to your goal? And how can you ensure your operational team members always take the next-best action?

Meet Celonis Process Automation.

Screenshot - Process Automation - Workflow Builder
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How Does Process Automation Work?

Automatically sense process friction and act directly on your system landscape to optimize toward your goals.

Sense friction in real time

Continuously monitor open tickets, invoices, orders, and more across your system landscape. Build skills to identify and resolve process blockers that are impacting your results in a few clicks. Or pull from a robust library of 80+ pre-built skills to uncover common friction points in core processes including accounts payable, procurement, and supply chain.

Identify next-best actions

Never compromise between full automation and human decision support. With Celonis, each ticket, order, or invoice is routed based on the optimal path for your goals, which sometimes means automation and other times means human action.

Execute effectively and efficiently

Directly automate process steps with robust backend connections leveraging 100+ system integrations including SAP, Oracle, and Salesforce. Build your own automations by combining pre-built actions or creating no-code actions in any source system.

Process Automation Features & Capabilities

Celonis Process Automation steers your processes and teams toward the outcomes that matter most.

Screenshot - Process Automation - Connection Points

Intelligent Sensors

Monitor all your open cases in real time regardless of source system or team. Leverage machine learning and analytical insights to surface the patterns, changes, and predictions that are impacting business outcomes and trigger steps to optimize toward your goals.

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Screenshot - Process Automation - Connection Points
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Point-and-Click Skill Builder

Turn insights into Skills in just a few clicks. Build secure, enterprise-grade workflows with pre-built, intelligent components to ensure optimal handling of each case.

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Pre-Built Integrations and Enterprise APIs

Easily automate in source systems including SAP, Oracle, and Salesforce through secure, backend connections. Take action in homegrown or custom systems with full support for RESTful APIs or SOAP integrations.

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Screenshot - Process Automation - Action Engine Triggers

Support Users with Next-best Tasks and Alerts

Never miss an opportunity to hit your goals. Send timely tasks and alerts to users to ensure the right steps are done at the right time.

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Screenshot - Process Automation - Action Engine Triggers
Peter Tasev - Deutsche Telekom Celonis

“The vision I have for my business area is that in five years’ time, nobody will need to touch our transactional system, unless the AI requests or suggests it.”

Peter Tasev
SVP, Procure-to-Pay
Deutsche Telekom

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