MSA Supplementary Documentation

Support Services Description - Past Version(s)

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File
Premier Plus Support Addendum - Oct 01, 2025
https://delivery-p141552-e1488202.adobeaemcloud.com/adobe/assets/urn:aaid:aem:b1cd8c76-d51b-46f7-b560-17e06fdb38fe/original/as/Document_Legal_Documents_external_en_Premier_Plus_Support_Addendum.pdf
Support Services Description - Feb 01, 2025
https://delivery-p141552-e1488202.adobeaemcloud.com/adobe/assets/urn:aaid:aem:6a4e8b17-cb9d-4fc6-a935-918a61283a11/original/as/Celonis_Support_Services_Description__February_2025_.pdf
Service Description for Support Services - March 2023
https://delivery-p141552-e1488202.adobeaemcloud.com/adobe/assets/urn:aaid:aem:f03c470d-1d3a-4f67-a15a-62ddb87dc883/original/as/Document_Legal_Documents_external_en_Service_Description_for_Celoni_Support_Services_March_2023_.pdf.pdf
Service Description for Support Services (Japanese) - March 2023
https://delivery-p141552-e1488202.adobeaemcloud.com/adobe/assets/urn:aaid:aem:70be218e-55fc-4ba5-a12f-f84261d4a641/original/as/Document_Legal_Documents_external_jp_Service_Description_for_Celoni_Support_Services_March_2023_Japanese_.pdf.pdf

Artificial Intelligence Addendum - Past Version(s)

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Celonis Artificial Intelligence Addendum - October 2024
https://delivery-p141552-e1488202.adobeaemcloud.com/adobe/assets/urn:aaid:aem:687d5699-2731-4115-aebf-47d480e6dd9b/original/as/Document_Legal_Documents_external_en_Celonis_Artificial_Intelligence_Addendum_October_2024_.pdf.pdf

Service Level Agreement - Past Version(s)

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File
Service Level Agreement SaaS - May 2021
https://delivery-p141552-e1488202.adobeaemcloud.com/adobe/assets/urn:aaid:aem:fc75e51b-f960-4be3-9701-21a9758e299f/original/as/Document_Legal_Documents_external_en_Service_Level_Agreement_for_Celonis_Service_Offerings_May_2021_.pdf.pdf