Responsible AI

Leadership comes with responsibility.

At Celonis we prioritize responsible AI development, adhering to ethical guidelines and transparency. Our commitment is to empower users with technology that respects privacy, promotes fairness and aligns with the highest standards of Responsible Artificial Intelligence.

Celonis AI Principles

Fairness

Mitigation of potential bias and discriminatory conclusions so that AI systems remain fair to the individuals using, and being impacted, by them.

Transparency and Explainability

Where applicable and reasonably expected, transparency and explanations of how the systems work and potential impacts on users considering their role and expected knowledge.

Security and Reliability

Provision and adoption of AI in a secure manner, while upholding the required level of performance under a variety of circumstances.

Data Privacy

Provision and adoption of AI in compliance with the Celonis Global Privacy Policy to protect personal data and individuals’ rights.

Accountability

Evaluating, monitoring and documenting information regarding AI at Celonis.

AI Principles in practice and key processes

Governance

Dedicated AI committee of key stakeholders meeting regularly to steer Celonis’ responsible AI approach and to evaluate AI initiatives including new product features and services.

Standard and Procedures

Internal rules providing specific requirements regarding our governance, processes, and roles and responsibilities.

Responsible AI Assessment

Prior to implementation of AI initiatives, dedicated assessment to support compliance with the Celonis AI principles listed above.

Mapping

Categorization and mapping of AI initiatives, suppliers and language models in a dedicated repository to ensure regular monitoring.

Risk Management

Assessment, analysis and management of identified risks in accordance with dedicated risk management policies and procedures.

Regulatory Compliance

Monitoring of new laws and regulations for compliant provision and adoption of AI technologies.

Responsible AI FAQs

What AI Features does Celonis provide?

Celonis has AI and GenAI offerings as part of the Celonis AI suite.

These products are designed for a variety of use cases – extracting new insights (e.g. Annotation Agent), accelerating time-to-value (e.g. Insight Explorer), improving processes (e.g. Business Apps infused with AI), democratizing user experience (e.g., Process Copilot), enabling third-party AI solutions (Intelligence API), and more.

Find more information about Celonis AI Features here

Are AI Features mandatory for Customers? Can AI Features be turned off by customers?

The AI Features are an optional solution for which customers can opt-in.

The AI Features can be turned off at any time by customers.

Is customer data (incl. Prompts, Inputs and outputs) used for training the underlying AI models?

Celonis does not and will not permit or enable any third party to use the data customers input into the.

Celonis platform to create, train, or improve (directly or indirectly) GenAI models without customers’ express written consent.

Are third-parties leveraged for the provision of the AI Features? If yes, have they been vetted appropriately?

You can find the Celonis list of sub-processors including those leveraged for the provision of AI Features here

All sub-processors have been selected carefully and are closely monitored to ensure that any potential non-compliance is identified and escalated without undue delay. Dedicated Agreements including Data Processing Agreements have been closed to ensure that Personal Data is only processed based on our October 2024 instructions and that state-of-the-art technical and organizational measures to safeguard the processed data are implemented

Where are the AI Features hosted?

The hosting of AI Features will be in the same region of the Celonis Platform. E.g. If the Celonis platform’s hosting of a customer is in the EU, the AI Features (and related models) will be hosted in the EU.

Is personal data (PII) processed by the Celonis AI Features?

This is not required, each user of AI features is in control of the input submitted (i.e. if they include personal data) and is responsible for assessing the output returned prior to use.

Is it transparent for users when they interact with Celonis AI Features? Do you provide sufficient information to fulfill explainability requirements?

It is always clear and transparent for users when they interact with Celonis AI Features.

Celonis provides adequate documentation for customers to understand and properly implement AI Features.

Do you have an AI Governance program and an AI Policy in place? Are Celonis and the AI Features certified (e.g. ISO 42001)?

Yes, Celonis has implemented an AI Governance Framework according to the NIST AI Risk Management

Framework and the EU AI Act.

A dedicated Global AI Policy is in place and is applicable to all Celonis employees.

Celonis does not hold any AI certification but the general certifications already in place (ISO 27001-27701) are applicable.

For more information about our responsible AI principles and practices see our dedicated Trust Center page.

What is Celonis' approach to the EU AI Act and other AI regulations?

Celonis complies with the EU AI Act, which aims to ensure the responsible development and deployment of artificial intelligence technologies. We are committed to complying with the Act principles, prioritizing transparency, accountability, and the protection of data privacy and security in all our AI Features.

Celonis also complies with other applicable AI regulations.

Do the AI Features classify as high risk under the EU AI Act?

The AI Features are not a high-risk AI system as defined in Regulation (EU) 2024/1689 of the European Parliament and of the Council of 13 June 2024 (the “EU AI Act”) and they are not designed for or intended to be used for any purpose(s) specified in Article 6 of the EU AI Act or otherwise prohibited under the EU AI Act. Customers are solely responsible for implementing appropriate technical and organizational measures to ensure that AI Features are not used for such purpose(s).