TOKYO, JAPAN and KANAZAWA, JAPAN – April 17, 2025 – Celonis K.K. (Headquarters: Chiyoda-ku, Tokyo; President & Representative Director: Masashi Murase; hereinafter "Celonis"), the global leader in Process Mining and Process Intelligence, and System Support Inc. (Headquarters: Kanazawa City, Ishikawa; President & Representative Director: Ryoji Koshimizu; hereinafter "STS"), today announced the launch of "System Support Analysis Cockpit in ITSM CCPM," Japan's first Jumpstart App for ServiceNow's IT Service Management (ITSM) domain, available on the Celonis Marketplace, Celonis' App Store.
Celonis Marketplace is a digital hub for high-quality, packaged process intelligence apps and solutions designed to help organizations discover value opportunities, generate cash flow quickly, and drive business transformation. The Celonis Marketplace features industry-leading assets, including hundreds of apps, connectors, Action Flows, and other resources developed by Celonis and its ecosystem partners.
Apps developed by partner companies significantly expand the potential of the Celonis Process Intelligence Platform. With apps specialized for specific industries and business functions, customers can achieve value faster and advance the optimization of their operational processes. Celonis believes that such partner-led innovation is key to technology adoption, leveraging their expertise combined with Celonis' technological capabilities to utilize process intelligence across a wider range of areas and drive process optimization.
Understanding domain expertise, in addition to data analysis, is essential to unlock the true value of process mining. Partner companies possess a deep understanding of the business context in various industries and operations. By providing apps based on this understanding, they deliver insights and improvement measures directly addressing customer business challenges.
The newly listed "System Support Analysis Cockpit in ITSM CCPM" on the Celonis Marketplace is designed as a solution for the efficient analysis of "Order Management" and "Inquiry Management" within ServiceNow ITSM operations. This app incorporates extensive know-how gained by STS through its activities as a Celonis partner.
By using the ServiceNow connector provided by Celonis, users can easily connect Celonis and ServiceNow. Simply downloading this app from the Marketplace provides access to essential information for basic analysis, including an overview dashboard for a holistic view, individual screens for detailed examination of specific analysis items, and an explorer for analyzing processes and frequencies. As it eliminates the need to build dashboards from scratch, visualization and analysis can begin within approximately one week.
