Celonis Strategic Global Alliance
IBM
Titanium Partner
Together, IBM, Red Hat and Celonis are strategic partners working to help clients weed out process inefficiencies and realize process excellence, practice business execution at full capacity and rapidly get maximum customer value.
Our Partnership - Working together
Celonis, IBM & RedHat: Transforming Business Execution
IBM Consulting is integrating Celonis Process Mining services to help clients create intelligent workflows across areas like supply chain, finance, procurement, HR and customer experience. Celonis is embracing an open hybrid cloud strategy by re-platforming on Red Hat OpenShift to give customers more flexibility and choice on how they deploy their technologies, while providing the consistency to scale across multiple clouds.
Through our strategic partnership, both IBM and Celonis address market challenges in the following ways:
New IBM Process Mining GenAI Connector for Supplier Assessment revolutionizes the way to analyze, optimize, and transform processes, and untapped opportunities to drive efficiency, performance, and success in your campaigns.
Combining Process Mining & GenAI for Customer Touchpoint Analysis to improve Service Performance and Customer Experience.
Utilising IBM® watsonx.ai™ to help prepare data for process mining – a crucial part of Process Intelligence – as well as assist with mapping, modelling, and the analysis.
Solutions
IBM GenAI Connector for Customer Touchpoint Analysis
Enhance customer service performance by identifying and eliminating root causes through detailed analysis of customer interactions to optimize processes, reduce reliance on call center agents, and uncover opportunities for automation.
IBM GenAI Connector for Supplier Assessment
Analyze supplier contracts to extract key details such as inflation-bound pricing clauses and payment terms. This information is combined with traditional supplier performance metrics from your P2P analysis.
IBM Maximo workorder - Price: PAID
This IBM Maximo extractor will get the real time work order and asset related data using Maximo REST APIs. The extractor has been tested with Maximo version 7.6.1.2.The extractor can also be easily expanded to extract labor and material data associated with work orders.
Success Stories
Upcoming Events & Webinars
Discover industry insights, trends, and professional growth opportunities in our upcoming events and webinars. Take a look!
Dig a little deeper
Blog post
GenAI, Process Intelligence, and NHS case study – with IBM
With enterprises of all sizes, sectors, and industries on the hunt for AI best practice, IBM’s AI and Analystics Practice Leader Stephan Bloehdorn recently spoke to leaders from Reckitt, Carrefour, and a leading logistics firm about unleashing GenAI.
Blog post
Generative AI unleashed: How GenAI and process intelligence are driving business transformation
At Celosphere 2023, industry leaders gathered for a panel discussion on AI's role in reshaping work. Co-hosted by Celonis and IBM, the session explored practical AI use cases and strategies for boosting productivity and unleashing potential.
Media & PR
Press
Meritxell Macia of IBM says AI Gives Process Mining a Boost Today
Discover the transformative journey of IBM and Celonis with Laura Gartner, Director of Global Partnerships, Celonis, and Meritxell Macia, Partner, Intelligent Automation and Celonis Alliance Leader for EMEA, IBM, as they share insights in a Celosphere 2023 interview
Press
Celonis and IBM Form First-of-its-Kind APAC Partnership
Celonis and IBM are teaming up to bring process mining and execution management solutions to the Asia-Pacific market, targeting a $2.8 billion opportunity. IBM, as Celonis' first Preferred Partner in APAC, will provide resources to assist industries like finance, manufacturing, telecom, and retail.
Press
Celonis-IBM Study: How Process Mining, Intelligence Combat Macroeconomic Stress
In episode 100 of the Acceleration Economy Minute, Kieron Allen discusses new research (commissioned by Celonis and IBM Consulting and conducted by HFS Research) on the impact of process intelligence in combating current macroeconomic challenges. Celonis is on the Top 10 Shortlist of AI enablers and IBM is on the Cloud Wars Top 10.
Videos
Video
The best of IBM at Celosphere 2023
Don’t miss the chance to relive the best highlights of IBM at Celosphere. You can also watch the session on-demand to learn about GenAI and discover how the NHS University Hospitals Coventry & Warwickshire (UK) used process mining and observational research to strategically target AI deployment.
In the Process
Four episodes that will ease you into the world of process mining. What it is, how it works, why it matters, how to get started. As simple as that. This is where you begin to make your processes work for you.
What Customers say about Celonis
Find out about what customers say about Celonis. From automation opportunities identified, efficiency and effectiveness achieved, the change management journey, ability to quantify the value of a system transformation, and much more!