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October 15, 2018

New Platform Applies Machine Learning to Turn Process Insights into Actions

October 15, 2018 (New York City, USA and Munich, Germany) Celonis, the leader in business transformation software, today introduced the Celonis Intelligent Business Cloud. The Celonis Intelligent Business Cloud allows organizations to not only see and analyze business processes, but transform their business by mobilizing every employee to change the way they work.

As the first to offer process mining technology in the Cloud, Celonis customers gain elastic flexibility to scale with no need to set up or maintain infrastructure. Celonis Intelligent Business Cloud provides full functionality in the cloud including pre-built operational system connectivity and event log creation, rich process analytics, and deep machine learning and AI capabilities, in a true end-to-end Software-as-a-Service (SaaS) platform.

โ€œThe process mining technology we pioneered disrupted what had previously been a manual, time-consuming and expensive consulting-driven approach,โ€ said Alexander Rinke, Co-CEO, Celonis. โ€œWith the Celonis Intelligent Business Cloud our customers add an intelligent layer to their operational systems to drive business transformation. Now, with process mining technology entirely in the cloud, companies can much more rapidly jump-start their business transformation initiatives and capture the business value from significant boosts to productivity and efficiency.โ€

The Celonis Intelligent Business Cloud provides visibility into existing process flows, a detailed analysis of process metrics, and an intelligent framework for process improvements across all operational systems. Engaging everyone in the enterprise in transformation initiatives is the difference between successfully driving change, and failure. The new Celonis Action Engine uses machine learning to recognize process improvement opportunities in real-time, producing signals on which an employee can take action - for example, expediting an order. In this way, everyone in an organization can contribute to business transformation success.
โ€œWe created a great business case of value drivers to get started with Celonis, and its Intelligent Business Cloud was an easy choice. The ease-of-use and speed in the Cloud, combined with core process accelerators in the Celonis Intelligent Business App Store, created a compelling opportunity for Uber to streamline processes and improve our customerโ€™s experience,โ€ said Martin Rowlson, Global Process Excellence, Uber.

The Intelligent Business Cloud includes the following key product capabilities:

Celonis Process Mining

Event Collection: Out-of-the-box connectors to common operational systems such as SAP, Oracle, Salesforce, and ServiceNow with open APIs for connecting to any custom system. Detects how data flows through these systems as work is done, leaving a digital footprint, and from this derives the event log.

Process Discovery: Provides visibility into the as-is processes in an organization. Makes the complexity of highly variable processes easy to see, understand, and navigate. AI algorithms detect and expose root causes of specific process variants.

Process Analytics: Links the process to a powerful analytic engine for rapidly calculating key performance indicators (โ€œKPIsโ€) in the context of the process, guiding customers to identify the most valuable processes steps to transform.

Celonis Action Engine

The Celonis Action Engine uses machine learning to monitor operational data across all processes and recognize improvement opportunities in real-time. As they are detected, the Action Engine communicates these signals to specific users (both human and/or virtual) for immediate action.

Celonis Intelligent Business App Store

Marketplace for real-world solutions based on customer experiences to accelerate transformation efforts. Quick, out-of-the-box connectors and pre-configured analyses provide Intelligent insights via machine learning and embedded AI.

โ€œI consider process mining an essential digital transformation aid for rapid process improvement in any company,โ€ said Jeremy Cox, Principal Analyst, Customer Engagement Practice, Ovum. โ€œEffective customer engagement can only be delivered in the absence of organizational silos and where the underlying processes are integrated and add value to customers, consistently. What Celonis delivers is the ability to gain information across all operating systems and departments to quantify the impact of inefficiencies and inconsistencies and offer proactive actions to create a positive customer experience.โ€
For more information, download the Celonis Intelligent Process Mining Accelerates Digital Transformation Ovum report or join the Accelerating Digital Transformation Webinar with Jeremy Cox of Ovum featuring a Celonis introduction demo to the Intelligent Business Cloud.

About Celonis

Celonis (www.celonis.com) is the New York- and Munich-based leader in business transformation software, turning process insights into actions with the process mining technology it pioneered. Its Intelligent Business Cloud allows organizations to rapidly understand and improve the operational backbone of their business. Companies around the world including Siemens, GM, 3M, Airbus and Vodafone rely on Celonis technology to guide action and drive change to business processes, resulting in millions of dollars saved and an improved experience for their customers.

Contact: Maria Scurry, Celonis, m.scurry@celonis.com, 781-366-7617

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Maria Scurry
Vice President Global Communications
Celonis Inc | 114 W 41st street, Floor 16 | New York, NY 10036
M: 781-366-7617

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