3. What types of Personal Data do we collect?
We collect and process the following types of Personal Data:
Contact and business data
Contact data includes, but are not limited to, last name, first name, email address (personal and business), physical address, job position, company, phone number, country of origin, LinkedIn profile, and in some circumstances usernames and passwords (encrypted) related to the product.
Communication and interaction data
Communication data refers to the data resulting from your interaction with us, e.g., emails, chat messages, webinars and events visited/attended, files downloaded, user research participation, and product interest information. We may also collect registration information related to your attendance at one of our events, including travel information, scheduling information, food preferences or allergies, and accessibility requests. When attending an event, Celonis and its agents may photograph and record the event and activities related to the event in visual and audio media. For property under Celonis responsibility, we may process video surveillance (CCTV) information and support tickets. When you participate in business meetings, product demonstrations, or discovery calls, with our Go-To-Market and account teams, we may collect audio and video recordings, live transcriptions, meeting metadata, and AI-generated summaries.
Application-related usage data
We may automatically gather and analyze information on how and whether specific features of our Services are used, such as details about which of our applications and versions are being used, user interactions with the Services (including searches and other actions taken by users), pages and files viewed, online trainings attended, types of data sources queried, types of visualizations built, system configuration information, number of steps in a workflow, the type(s) of operations used and the queries submitted, as well as hardware properties such as CPU type and amount of RAM, logfile data, and date and time stamps associated with use of the Services.
Device and browser data
When you visit one of our websites or applications, data from your computer or mobile device may be collected, such as device type, geographic location derived from IP, information about the browser type and version, the operating system and version, the internet service provider or mobile carrier, the IP Address (or proxy server), session duration, referring URL (if any), and identifiers that help us to recognize your device and validate that you are a licensed user.
Payment & Financial Data
Credit card and payment method info, cardholder name and billing address, payment type and last 4 digits, billing email, purchase history, invoices and statements, tax ID numbers, payment status.
IMPORTANT (Payment Data): Celonis does not store full credit card numbers. Payment processing is handled by third-party processors under contractual obligations meeting rigorous cybersecurity standards (such as PCI SSC Standards set by the Payment Card Industry Security Standards Council).
Cookies & Tracking Technologies
We may use cookies and tracking technologies to enhance experience, understand behavior, and support marketing. This technology may capture screen recordings and visual interactions, mouse clicks and scrolling patterns, page navigation and dwell time, and form interactions (with masking for sensitive fields).
Chat Recordings
Celonis offers chat functionality through third-party vendors on various properties:
● Public Website Chat: Available on www.celonis.com, operates via AI bot, publicly accessible.
● Academy Chat: Available on Celonis Academy, accessible behind login, AI-powered learning assistance.
By chatting with us, you consent to the recording and storing of the chat by Celonis and our third-party vendors for training and quality purposes. By clicking "Accept" or similar button, you agree to our Terms and Privacy Notice.
Chats are stored and may not be deleted immediately upon ending the conversation. We may use the recordings for training AI systems (where applicable), quality assurance purposes, customer support analysis, and product improvement.
Microsoft Teams Meeting Consent & Technical Controls
For certain business interactions conducted via Microsoft Teams, we display a notice to inform participants that the meeting is being recorded and processed using artificial intelligence features. This notice outlines the purposes of the processing and directs participants to this privacy notice for full details.
Consent Management: We require and collect your explicit consent before recording begins, as managed natively through the Microsoft Teams platform.