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Gartner Report

How Process Mining Can Support Operational Resilience in Times of a Crisis

One key takeaway from recent global events is that operational resilience is imperative for organizations to survive in this dynamic market. A fully digital world provoked rapid change, but organizations with entrenched manual processes and inflexible systems failed to keep up. Resilient companies reacted by pivoting business processes at scale using Process Mining.

Gartner report author Marc Kerremans says, “Process Mining, used in combination with a more holistic enterprise operating model, acts as a decision and governance facilitating component for any business change initiative.” 

 In this report, read:

  • How Process Mining enables resilience in organizations’ IT systems and business processes. 

  • How one company is using Process Mining to prioritize Personal Protective Equipment delivery to front-line workers.

  • How to improve visibility, increase adaptability, and instill accountability in your team.

Gartner, How Process Mining Can Support Operational Resilience in Times of a Crisis, Marc Kerremans,

30 April 2020

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