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A study in success

How Uber achieved 97% customer satisfaction and saved $4.2 in the process

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uber
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A study in success

How Uber achieved 97% customer satisfaction and saved $4.2 in the process

In 2010, Uber fundamentally changed the transportation industry with their revolutionary technology, and delivered on their mission โ€œTo create opportunity through movementโ€. Uberโ€™s unrelenting passion for delivering stellar customer service with simple and innovative solutions is what led them to grow into the enormous multinational transportation network company it is today, available in more than 700 cities across 63 countries on six continents.

When operations started to rapidly expand across the globe, and Uberโ€™s customer base continued to expand exponentially, it became increasingly difficult to ensure each and every user receives consistently excellent customer service throughout every region.

Go to Uber

Uncovering Hidden Inefficiencies in Customer Service

One of the most notable examples include Uberโ€™s recent success in eliminating long ticket resolution timesโ€”a move which continues to save the company massive amounts of time and capital.

uber-article-image-1

The reason why these inefficiencies have remained undetected prior to Celonis involves the vast quantities of ticket data needed to be analyzed. Uberโ€™s customer service agents handle an enormous amount of tickets. In just 2.5 months, the Uber team was able to deploy Celonis, which extracts these massive data volumes from Uberโ€™s custom-designed customer service management system.

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WEBINAR

Securing the Happy Flow at AkzoNobel

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WEBINAR

Securing the Happy Flow at AkzoNobel

AkzoNobel is in pursuit of the Happy Flowโ€“the optimized process that ultimately leads to happy customers. In 2017, their Global Business Service purchase-to-pay (P2P) team went live with Celonis Process Mining to streamline their 2.7 million invoices and enhance the 75% of their processes flowing across SAP. The results? A 20% improvement in on-time payment and handling invoices was just the beginning!

Watch the exciting webinar to discover:

  • What were the drivers and goals behind AkzoNobelโ€™s first Celonis Process Mining project?

  • What was the original project scope and how did it expand?

  • How does AkzoNobel use Celonis to monitor flow, zero in on red flag areas, and inspire continuous improvement discussions and projects?

  • What are the details of some of the 20 CI business cases begun due to Celonis Process Mining?

  • How has process mining impacted waste reduction and improved standardization and compliance?

  • How is AkzoNobel using process mining to benchmark different teams and centers?

  • How are teams using Celonis to segregate duties and understand where violations occur?

  • Why is auditing now very interested in the Celonis Process Mining approach?

Hear firsthand from P2P Subject-Matter Expert Nina Krimpen how AkzoNobel is using Celonis Process Mining to achieve their Happy Flow!

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25.06.2020
1PM CET
5PM EST
8AM PST
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Partner Webinar

Microsoft & Celonis: Driving the Future of Mobility in the Automotive Industry

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Partner Webinar

Microsoft & Celonis: Driving the Future of Mobility in the Automotive Industry

The automotive industry is no stranger to rapid change - manufacturers have been buffeted by changes in the technologies they use, in how they source across their supply chain, how they sell, and how they produce. To transform existing operations, satisfy customers, and reduce costs, itโ€™s critical to leverage the right data to make the right decisions at the right time.

Microsoft and Celonis are partnering together to leverage the power of connected data to address the core challenges of the automotive industry today.

This webinar focuses on:

  • How to leverage IoT and process data to run a more proactive and resilient supply chain

  • Charting your path to digital transformation

  • How best-in-class companies are leveraging Celonis and Microsoft to gain unprecedented visibility and accelerate performance

The factory of the future is within your reach. Watch our webinar to learn how to get there.

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Webinar

Process Mining meets Automation: Wie Unternehmen langfristig Ihre Unternehmensablรคufe optimieren

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PwC RU
Webinar

Process Mining meets Automation: Wie Unternehmen langfristig Ihre Unternehmensablรคufe optimieren

"Wer effiziente Ablรคufe automatisiert, erhรถht die Effizienz. Wer ineffiziente Ablรคufe automatisiert, erhรถht nur weiter die Ineffizienz.โ€œ (Bill Gates)

Seit Jahren treibt das Thema Automatisierung die globale Wirtschaft um. Allerdings stรผrzen sich viele Organisationen in Automatisierungsinitiativen, ohne ihre Vorgehensweise ausreichend zu planen.

Doch das muss nicht so sein: Nehmen Sie an unserem Webinar mit PwC teil, und erfahren Sie, wie Sie auf dem Weg zu automatisierten Unternehmensablรคufen Qualitรคt erhรถhen, Durchlaufzeiten verringern und Kosten sparen. Fangen Sie an, das Thema Prozessautomatisierung durch die Nutzung von Process Mining ganzheitlich zu betrachten und nachhaltige Process Excellence zu erreichen.

45 Minuten + 15 Minuten Q&A

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