Digital Transformation has taken the financial services industry by storm. The rise of digital native challenger banks, direct consumer access to markets, and peer-to-peer platforms have created more ways than ever to borrow, save, and grow capital, resulting in heightened customer expectations and market saturation. Organizations are spending billions on enterprise software and investing in employees that will take their business to the next level.
Departments for processes excellence, operational excellence, and digital transformation are commanding more and more attention from executive leadership. And yet, there seems to be a gap between how processes are assumed to operate, how they actually operate, and what effect they are having on an organization’s business outcomes. Join Celonis’ Lunch and Learn series to learn how businesses are closing this gap though Process Mining in areas like KYC, payments and risk management. Talk directly with your peers, hear from experts and test drive Celonis as we cover a different topic each week.
Doculabs’ first peer roundtable in 2021 will focus on the techniques employed in the banking and insurance industries to better understand how leveraging existing data can help identify opportunities for improvement. These improvements can be a critical component to speed your time to straight-through processes.
Would you like to take Celonis for a test drive? Join us as we show you step-by-step how you can load your own event data from flat files or use the built-in connectors to common systems to start visualizing how processes really flow.
Learn how Protiviti leverages process mining to discover, test and improve Know Your Customer (KYC) processes to reduce your operating costs and improve the customer experience whilst still meeting anti-money laundering and counter terrorist financing (AML/CTF) regulatory obligations.
Learn how insurance companies are leveraging process mining to provide a real-time overview of all processes in the company and show precisely where the friction losses are greatest. Only a better understanding of inefficiencies in processes can help invest in the right digitization activities.