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Celonis Services

Customer Value Architects

Spearheading business breakthroughs for our customers

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Meet your Celonis Customer Value Architect

What is a CVA?
A Customer Value Architect (CVA) works with customers to drive measurable business value and accelerate adoption. A CVA acts as an extension of your internal team to help drive change and realize savings and business impact.

Overcome Challenges
Improving processes is the first step to help you - our customer - capture a much bigger opportunity to increase and maximize the execution capacity of your entire business. The problem is that most companies are not running at their maximum potential. The evidence is everywhere.

How do I...

1. How do I

Value Realization

Realize value on a continuous basis, beyond initial “quick wins”?

2. How do I


Drive adoption across my entire organization?

3. How do I

Change Management

Accelerate value by preparing the organization for change?

4. How do I


Get the help I need to successfully execute on improvement opportunities?

Engage an Expert: What CVAs Provide


Management Consulting and Process Improvement Experience


Strong analytical skills to analyze business problems, build business case models, and execute solutions


Strong communication skills to advocate change management and facilitate workshops with large groups of users


A holistic knowledge in Celonis product features to analyze a process, rapidly pin point improvement opportunities and resolve execution gaps

How CVAs support you

Customer Value

  • Value Identification Workshops

  • Prioritized List of Improvement Opportunities

  • Quantified Business Cases

  • Action Plans and Work Packages

  • Enhancements/Solutions Implemented

  • Value Realization Tracker

  • Success Stories


  • User Rollout Plan

  • User Enablement and Training Plan

  • Governance Structure Models and CoE Support

  • Change Management Plan

  • Role Specific Training Workshops

  • Adoption and Usage Tracker


$15M of opportunities identified in 3 weeks to improve working capital and reduce spend for O2C process


79% Reduction in hundreds of thousands of Manual Invoice Changes in 1 month for an AP process


Path to Value: Embedded Celonis into the continuous improvement methodology for a manufacturing company

Subscribe today!

We offer a flexible subscription model to best support you.

Resource Engagement

1 - 5 Days / Week

Contract Duration

3, 6, 9, 12 months


Onsite or Remote

Ready to learn more about CVAs?

Get in touch with our team. We’re ready to chat when you are.

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