Deliver a superior experience
Increase straight-through processing by leveraging self service and automation to improve customer experience.
Drive operational efficiency
Identify and provide key insights to drive high quality results across claims and underwriting operations.
Reduce risk and improve quality
Better manage risk and safeguard the business through continuous process monitoring and intelligent alerts.
ERGO + Celonis
Celonis is the perfect platform to make our processes visible, see where we can further optimize for our customers, and drive digitization.
Mark Klein, CDO, ERGO Group
Insurance leaders around the world use Celonis
Global Insurance Leader
5 days
reduction in underwriting cycle time
Global Insurance Leader
90%
reduction of claims cases correctly assigned the first time
Global Insurance Leader
$2M
savings decrease in claims costs by minimizing number of attorney represented claims
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ERGO Group’s Chief Digital Officer shared insights on how the company is transforming the insurance industry with process mining
At Celosphere 2023, ERGO Group’s Chief Digital Officer shared insights on how the company is transforming the insurance industry with process mining.
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Insurance companies look to process improvement for streamlining customer experience
With omnichannel approaches tying together everything from customer onboarding to call centers, Insurance companies look to process improvement to implement first-class customer experience.
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Nationwide projects 218% ROI on process mining investment for internal audit
Nationwide is using a next-generation internal audit model for its T&E process with Celonis process mining playing a key role.