Insurance Solutions

Create a shared operational understanding to overcome common hurdles.

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Insurance companies face a host of challenges — complex claims, evolving risks, and outdated systems alongside pressures from AI and rising customer expectations. Celonis Process Intelligence helps you keep up with all of it.

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Deliver a superior experience

Increase straight-through processing by leveraging self service and automation to improve customer experience.

Drive operational efficiency

Identify and provide key insights to drive high quality results across claims and underwriting operations.

Reduce risk and improve quality

Better manage risk and safeguard the business through continuous process monitoring and intelligent alerts.

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ERGO + Celonis

Celonis is the perfect platform to make our processes visible, see where we can further optimize for our customers, and drive digitization.

Mark Klein, CDO, ERGO Group

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Insurance leaders around the world use Celonis

Global Insurance Leader

5 days

reduction in underwriting cycle time

Global Insurance Leader

90%

reduction of claims cases correctly assigned the first time

Global Insurance Leader

$2M

savings decrease in claims costs by minimizing number of attorney represented claims

Maximize performance across insurance processes

Claims

Manage your risk patterns

Pay-outs for indemnities represent the majority of your losses. Cutting them down has direct P&L impact.

Understand and take proactive action on claim patterns that result in significant losses to the business.

Read the Uniqa case study

Underwriting
Thrive in the competitive underwriting ecosystem

Constant inflow of high volume third-party leads stresses your operations and increases your risk.

Optimize your processes in the emerging underwriting value chain to efficiently and effectively manage third-party integration.
Policy Administration

Turn every customer touchpoint into a stellar experience

Ensure every online interaction delivers a superior customer experience.

Provide flawless policy self-servicing and sales experiences, optimized to build customer engagement and drive loyalty.

Read the blog

Procurement

Optimize supplier management

You manage buyer-supplier relationships with a large number of suppliers and service providers.

Align and manage distinct supplier groups with a tailored process.

Experience the interactive demo

Customer Service
Delight your customers with world-class customer service

The bar has risen for customer service, with your customers expecting efficient and effective resolution across both digital and physical channels.

Empower your customer service team to speedily and accurately resolve service requests with real-time visibility into claim status and proactive alerts to potential issues — so issues are resolved the first time.

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Get the latest insights about Celonis for Insurance here:

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ERGO Group’s Chief Digital Officer shared insights on how the company is transforming the insurance industry with process mining

At Celosphere 2023, ERGO Group’s Chief Digital Officer shared insights on how the company is transforming the insurance industry with process mining.

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Insurance companies look to process improvement for streamlining customer experience

With omnichannel approaches tying together everything from customer onboarding to call centers, Insurance companies look to process improvement to implement first-class customer experience.

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Nationwide projects 218% ROI on process mining investment for internal audit

Nationwide is using a next-generation internal audit model for its T&E process with Celonis process mining playing a key role.

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