Telco Solutions

Deliver industry-leading service while reducing costs.

Talk to an expert

Celonis Process Intelligence helps Telco companies improve customer experience, network deployment, and shared services by connecting their processes, teams, and technologies.

commercial_industry_telco.png

Turn customers into fans

Drive loyalty and engagement by decisively resolving complaints and effectively scheduling, estimating, and billing customers.

Reduce field service expense

Leverage real-time end-to-end visibility over your field operations to reduce truck roll inefficiencies.

Get it right the first time

Turn every order into an activated customer by tightly managing the critical phase of provisioning and activation.

Image_photo_commercial_Deutsche_Telekom_Celonis.png

Deutsche Telekom + Celonis

“The vision I have is that in five years’ time, nobody will need to touch our transactional systems unless Celonis suggests it.”

Peter Tasev, Senior VP of Procure-To-Pay, Deutsche Telekom Services Europe

Read more

Telecommunications leaders around the world use Celonis

European Telecoms Company

$74M

Cost reduction within Procure-to-Pay processes

Global Telco Leader

51%

Churn customers predicted and addressed

vodafone_--white_logo.svg

11%

Reduction in process costs

Maximize performance across Telecommunications processes

Procurement
Streamline procurement and increase margins

Global shortages and increasing compliance requirements drive the need for better supplier verification and risk management.

Achieve peak performance and resilience in source-to-pay so you can work with the right suppliers in exactly the right way.
Network Operations
Manage challenging and time sensitive service requests

Resilience requires both planning and responsiveness. Improve your response to service incidents and network outages in an environment where every minute counts.

Minimize downtime and ensure rapid responsiveness to incidents by identifying operational failure points and taking action to restore service quickly.
Customer Acquisition
Convert leads from multiple channels

Efficient and effective lead conversion is critical to successful customer acquisition – particularly as lead channels multiply. Personalize and manage each lead experience to secure customer commitment.

Continuously improve with real-time monitoring and optimization.
Customer Activation
Make onboarding and activation a reliable experience

Many of your prospects never reach customer status due to challenges with activation. But in many cases, these challenges can be easily resolved once identified.

See which of your customer activations have slowed, stalled, or stopped completely – then get them back on track.
Customer Service
Delight your customers with world-class customer service

The bar has risen for customer service, with your customers expecting effective and permanent resolution of their incidents.

Continuously improve the self-service journey by optimizing contact centers for responsiveness, permanent resolution, and upsell performance.

Get started

Talk to an expert

Join a demo