Utilities Solutions

Perform at levels you never thought possible

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The utilities industry is under pressure to reinvent itself in the face of rising demand, decentralization, and the energy transition. Accelerate your shift toward grid resilience, operational efficiency, and exceptional customer service with Process Intelligence.

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Exceed your customer’s expectations

Drive reliability and quality in your customer service operations by effectively scheduling, estimating, and billing customers.

Accelerate Grid Modernization Projects

Control that Grid Modernization projects are delivered at the right cost, speed and quality

Reduce costs and time to service

Maximize profitability with higher productivity, cost efficiency & revenue assurance initiatives

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EDP + Celonis

“What we are doing here we call digital transformation, but what we are actually doing is driving a business transformation.”

Allen Vasconcelos, Head of Digital Hub, EDP

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Utilities leaders around the world use Celonis

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95%

Reduction of clarification cases within the Meter to Cash process in 12 weeks

Global Utilities Leader

5 days

Reduction in the Customer Onboarding process

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300K€

Savings on field services per power plant per year

Maximize performance across utilities processes

Exceed your customer’s expectations
  • Streamline service activations and reduce resolution time
  • Enhance customer touchpoints and avoid unnecessary channel leakages
  • Reduce calls with proactive outage communication
Accelerate Grid Modernization Projects
  • Streamline project timelines and workforce levels to accelerate grid modernization
  • Reduce permit and regulatory delays for faster approvals
  • Ensure the availability and optimal inventory of critical grid components and materials
Reduce costs and time to service
  • Accelerate M2C revenue collection by resolving billing delays
  • Prevent contract leakages that increase procurement spend and risks
  • Avoid duplicate payments and capture early payment discounts

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Get the latest insights about Celonis for utilities here:

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Celonis World Tour 2022 Munich: Uniper process excellence in power plants yield safety, financial gains

Uniper, an international energy company, optimized the maintenance of its power plant fleet to improve safety.

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