Tracking down new technologies
Founded in 2011 as a start-up by three TU Munich graduates, its process mining technology has already made Celonis one of the worlds fastest-growing technology companies (Deloitte Fast50). The Siemens audit department initially engaged with Celonis in the year the start-up was first established. The aim: to find a solution capable of making processes transparent within the company as well as, like an x-ray image, revealing potential areas of improvement. After all, with thousands of employees and a virtually infinite number of business operations, processes in a corporation like Siemens can quickly become highly complex, posing an enormous challenge in terms of transparency. The solution to this challenge is process mining, a revolutionary new data analysis technology that allows business processes to be mapped automatically and reconstructed in any variation. At the push of a button, the user obtains a snapshot of the entire process, enabling identification of deviations, weak points and bottlenecks at a glance and allowing targeted improvement. Use cases in all business processes
In 2014, Siemens established an internal unit called Process DAsh (Data Analytics smart handling) that aims to provide business managers in all Siemens divisions with active support in optimizing their global processes. The foundation for sustainable improvement is maximum transparency – from the management overview right down to individual process stages. Siemens uses Celonis Process Mining for this purpose and thereby analyzes the most diverse business processes – from purchasing and ordering logistics through to production, order handling and customer delivery. This produces insights into the actual processes, in real time, and allows them to be reliably reviewed and optimized: bottlenecks, manual procedures and inefficiencies are tracked down, enabling systematic improvement of process inefficiencies.
The new category Process Mining, established by Celonis, allows Siemens to reduce throughput times and cut costs while at the same time consistently increasing satisfaction among its own customers. The fact that Celonis is used throughout the entire corporation is based on one core formula for success: Process DAsh takes all the individual data saved in the most diverse IT systems and uses them to assemble logical process stages, automatically visualizing the business process in question in its entirety – end-to-end process transparency. Saving millions every year
The process knowledge that was hidden in Siemens’s IT systems becomes visible due to process mining, thereby revealing cost drivers and weak points. Analysis is continuously adapted to changes in the existing data in real time, enabling complete transparency at all times. “In times of the digital revolution, streamlined processes are a key competitive advantage. Thanks to Celonis, our processes are becoming more and more transparent, so that we can identify complexities and selectively optimize processes,” explains Dr. Lars Reinkemeyer, Head of Global Process Mining Services, Siemens IT. In this way, Siemens is coming increasingly closer to achieving its ambitious goal of creating end-to-end transparency throughout the global supply chain. The example of corporate purchasing demonstrates just how diverse the application cases for process mining are. With the help of Celonis Process Mining, holistic analyses are carried out to understand how many variants of the purchase-to-pay process exist as a result of undesirable deviations and how these deviations increase complexity.
What’s more, the software is used in specific focus areas to run highly detailed reviews within the process, such as where work is being duplicated or unnecessary actions are executed, where delays are increasing throughput times and how interfaces to suppliers can be improved to achieve maximum efficiency. Thanks to being an early adopter of process mining, Siemens is also well ahead of the competition in terms of data consistency, lean process management and process transparency. The corporation’s openness to collaborating with young businesses and its courage in actively pursuing joint innovations has paid off: in the last fiscal year, Siemens was able to achieve savings of double-digit millions as a result of the worldwide application of Process DAsh.