How do leading telcos use Celonis to improve their customer and service effectiveness?

Celonis provides deep interconnected intelligence and insights across sales, service activation and service processes from the customer to the network level including field operations, helping telcos understand where there are inefficiencies, their impact, their root cause and, critically, a path to removing them.

Working with Celonis, our telco customers have accelerated value creation across their operations leading to:

• Improved NPS
• Reduced churn
• More cost effective operations

Discover now real success stories and gain insights into leveraging Celonis for Telecoms operations.