Celonis Services

Your use of and access to Celonis Services is governed by the terms and conditions of the agreement under which you obtain those Services. If you have a signed agreement with Celonis, your use is governed by the terms contained therein. If you purchase or renew a subscription through the execution of an order with Celonis, or have indicated Your acceptance of online terms and conditions, your use is governed by the applicable agreement(s) listed below. Our Privacy Notice also applies.

Celonis Master Services Agreement and Addenda

Title
File
Master Services Agreement
https://delivery-p141552-e1488202.adobeaemcloud.com/adobe/assets/urn:aaid:aem:ba0a4756-893a-4908-a685-124ca8562290/original/as/Document_Legal_Celonis_MSA_August_2024.pdf
Artificial Intelligence Addendum
https://delivery-p141552-e1488202.adobeaemcloud.com/adobe/assets/urn:aaid:aem:c79742ea-c1b1-42b7-a029-8e0480c6565b/original/as/Celonis_AI_Addendum__July_2025_.docx.pdf
Additional Services Addendum
https://delivery-p141552-e1488202.adobeaemcloud.com/adobe/assets/urn:aaid:aem:9238bd9e-b5dc-427f-baac-618927c3fec7/original/as/Document_Legal_Celonis_Additional_Services_Addendum_September_2024.pdf
API Fair Use Policy
https://delivery-p141552-e1488202.adobeaemcloud.com/adobe/assets/urn:aaid:aem:9c2adb05-ebb2-4944-b4a9-fc27c2c0f14e/original/as/Document_Legal_Celonis_API_Fair_Use_Policy.pdf
Early Customer Engagement Agreement
https://delivery-p141552-e1488202.adobeaemcloud.com/adobe/assets/urn:aaid:aem:b873a3c8-17c3-48de-a149-ffac7f59342f/original/as/Early_Customer_Engagement_Agreement__May_2025_.docx.pdf
Product Description
https://delivery-p141552-e1488202.adobeaemcloud.com/adobe/assets/urn:aaid:aem:8606ae83-f3b5-4f90-b437-c2a4bfc58fb5/original/as/Celonis_Product_Description_June_2025__1_.pdf
Celonis Process Management: Open Source Disclosure statement
https://delivery-p141552-e1488202.adobeaemcloud.com/adobe/assets/urn:aaid:aem:82322759-48a7-4120-b947-d1a1e80f4f3c/original/as/Document_Legal_Celonis_Process_Management_Open_Sources_License_Information.pdf
Orchestration Engine
https://delivery-p141552-e1488202.adobeaemcloud.com/adobe/assets/urn:aaid:aem:ea0f957d-d2a2-47e9-9f24-2943bc9cb7b7/original/as/Document_Legal_Emporix_Orchestration_Engine_Product_Description.pdf
Celonis Metrics Description for OCPM Infrastructure
https://delivery-p141552-e1488202.adobeaemcloud.com/adobe/assets/urn:aaid:aem:24795b79-6b34-47a2-ad2e-dfc0e8294859/original/as/Celonis_Metrics_Description_for_OCPM_Infrastructure__May_2025_.pdf
Celonis Process Catalog
https://delivery-p141552-e1488202.adobeaemcloud.com/adobe/assets/urn:aaid:aem:7b71f6e5-b035-4604-868f-1dedca9583fc/original/as/Document_Legal_Documents_external_en_Celonis%20Process%20Catalog%20(May%202025).pdf
Celonis Domain Catalog
https://delivery-p141552-e1488202.adobeaemcloud.com/adobe/assets/urn:aaid:aem:0bde1711-7877-4848-b8bf-2e10cc995993/original/as/Document_Legal_Documents_external_en_Celonis%20Domain%20Catalog%20(May%202025).pdf
Celonis Definition Subscription Scope: Celonis Execution Management System
https://delivery-p141552-e1488202.adobeaemcloud.com/adobe/assets/urn:aaid:aem:07729dfc-fec8-4e08-b414-4ead6ae7a3ff/original/as/Document_Legal_Definition_Subscription_Scope_EMS_February_2023.pdf
Celonis Foundation & Ultimate Package Activation
https://delivery-p141552-e1488202.adobeaemcloud.com/adobe/assets/urn:aaid:aem:9a536550-68d8-4a54-abd8-c6ba25005723/original/as/Celonis_Foundation_and_Ultimate_Package_Activation.pdf
Support Services Description
https://delivery-p141552-e1488202.adobeaemcloud.com/adobe/assets/urn:aaid:aem:6a4e8b17-cb9d-4fc6-a935-918a61283a11/original/as/Celonis_Support_Services_Description__February_2025_.pdf
Support Services Description - Japanese
https://delivery-p141552-e1488202.adobeaemcloud.com/adobe/assets/urn:aaid:aem:17dd4c93-c9d3-413f-80b6-f48e0ece7914/original/as/Celonis_Support_Services_Description__February_2025__Japanese.pdf
Service Level Agreement
https://delivery-p141552-e1488202.adobeaemcloud.com/adobe/assets/urn:aaid:aem:1ab6c529-cab0-4068-a336-d18e049c317c/original/as/Celonis_Service_Level_Agreement__February_2025_.pdf
Celonis Premium Support
https://delivery-p141552-e1488202.adobeaemcloud.com/adobe/assets/urn:aaid:aem:f1dd2a4b-2fbe-421e-9cc4-61fbc2bbf3ed/original/as/Document_Legal_Service_Description_for_Celonis_Premium_Support_March_2023.pdf
Premier Plus Support Addendum
https://delivery-p141552-e1488202.adobeaemcloud.com/adobe/assets/urn:aaid:aem:b1cd8c76-d51b-46f7-b560-17e06fdb38fe/original/as/Document_Legal_Documents_external_en_Premier_Plus_Support_Addendum.pdf

Data Protection and Privacy

Title
File
Data Processing Agreement
https://delivery-p141552-e1488202.adobeaemcloud.com/adobe/assets/urn:aaid:aem:8d6eb737-1269-4210-aef0-cfa62d306df2/original/as/Celonis_DPA_August_2024.pdf
Subprocessor Listing September 2024
Subprocessor_Listing_September_2024_v.2.pdf
Technical and Organizational Measures
https://delivery-p141552-e1488202.adobeaemcloud.com/adobe/assets/urn:aaid:aem:2045f25a-228e-4083-95f7-3cea9506b24f/original/as/Technical_and_Organizational_Measures_December_2024.pdf
Celonis Information Security Annex
Celonis_Information_Security_Annex_May2025.-.pdf
Standard Contractual Clauses
P2P-SCCs_Customer-Support_incl_UK-Addendum.pdf

Additional Terms and Conditions

Title
File
Online Training Cloud
Read More
Celonis Academy
https://delivery-p141552-e1488202.adobeaemcloud.com/adobe/assets/urn:aaid:aem:169323fe-82d4-4aac-81c0-c1b8e441e9ef/original/as/Document_Legal_Celonis_Product_Description_Celonis_Academy_November_2021.pdf
Celonis Academy Terms of Use
Read More
Celonis Train the Trainer Program
https://delivery-p141552-e1488202.adobeaemcloud.com/adobe/assets/urn:aaid:aem:26543b6a-7118-4e91-967b-0b8fd6bffc70/original/as/Document_Legal_Celonis_Product_Description_Celonis_Train_the_Trainer_Program_Oct2020.pdf
Academic IBC - Terms of Use
https://delivery-p141552-e1488202.adobeaemcloud.com/adobe/assets/urn:aaid:aem:925fa117-6b3b-4679-a52a-90fb991a4979/original/as/Document_Legal_Academic_IBC_Terms_of_Use_Sept_2019.pdf
POV Agreement
https://delivery-p141552-e1488202.adobeaemcloud.com/adobe/assets/urn:aaid:aem:f4552634-cd44-42bf-beec-8662227b30bc/original/as/POV_Direct%20template%20(May%202025).docx%20(1).pdf
Data Pipeline Orchestration Tools Fair Use Policy
https://delivery-p141552-e1488202.adobeaemcloud.com/adobe/assets/urn:aaid:aem:0d4d7e26-6be2-460e-b7c6-f8bdf958a456/original/as/Document_Legal_Documents_external_en_Data%20Pipeline%20Orchestration%20Tool%20Fair%20Use%20Policy.pdf
Terms of Service - AskCelonis
https://delivery-p141552-e1488202.adobeaemcloud.com/adobe/assets/urn:aaid:aem:e39d2a2e-7fec-4244-971a-4959e7e2a44a/original/as/Document_Legal_Documents_external_en_AskCelonis Terms of Service.pdf
Public Preview Terms of Use
https://delivery-p141552-e1488202.adobeaemcloud.com/adobe/assets/urn:aaid:aem:f6b02e23-44bc-4bfa-a7ae-9e09abaf1f18/original/as/Document_Legal_Documents_external_en_Public_Preview_Terms_of_Use.pdf

Celonis for Consulting

Title
File
Celonis Metrics Description for Celonis for Consulting
https://delivery-p141552-e1488202.adobeaemcloud.com/adobe/assets/urn:aaid:aem:8c95ffde-a8a7-42cd-b3a7-b433a0ec64b8/original/as/Celonis_Metrics_Description_for_Celonis_for_Consulting_June_2025.pdf
Celonis for Consulting+ (C4C+) / Celonis for Consulting+ Execution (C4C+ Execution) (May 2022)
https://delivery-p141552-e1488202.adobeaemcloud.com/adobe/assets/urn:aaid:aem:ee713a5e-f944-4fcd-970a-af510e26d410/original/as/Document_Legal_Celonis_Product_Description_C4C_C4C_Execution_May_2022.pdf
Celonis for Consulting+ (C4C+) / Celonis for Consulting+ Execution (C4C+ Execution) (November 2021)
https://delivery-p141552-e1488202.adobeaemcloud.com/adobe/assets/urn:aaid:aem:bcbce415-7d53-49f5-be96-10857401af1a/original/as/Document_Legal_Celonis_Product_Description_C4C_C4C_Execution_November_2021.pdf
Celonis for Consulting Hub Terms and Conditions
https://delivery-p141552-e1488202.adobeaemcloud.com/adobe/assets/urn:aaid:aem:2552ce39-5337-45d4-9aeb-ad565e160504/original/as/Document_Legal_Celonis_for_Consulting_Hub_Terms_and_Conditions_November_2022.pdf
Consent to Transfer C4C End Client Data
https://delivery-p141552-e1488202.adobeaemcloud.com/adobe/assets/urn:aaid:aem:2bcafe06-84b1-406f-b138-9078c4f34a3e/original/as/Document_Legal_Consent_to_Transfer_Celonis_for_Consulting_C4C_End_Client_Data.pdf

Sponsorship Terms

Title
File
Sponsorship Terms
https://delivery-p141552-e1488202.adobeaemcloud.com/adobe/assets/urn:aaid:aem:b92389b3-46a5-4ccb-b623-0f27b3bf0379/original/as/General_Sponsorship_Terms-(1).pdf

Partner and Reseller Transactions

If you purchase or renew a subscription through one of our partners or resellers, your use is governed by your agreement with the partner or reseller, and if applicable, your signed agreement with us or the Master Services Agreement above.