Celonis Services

Your use of and access to Celonis Services is governed by the terms and conditions of the agreement under which you obtain those Services. If you have a signed agreement with Celonis, your use is governed by the terms contained therein. If you purchase or renew a subscription through the execution of an order with Celonis, or have indicated Your acceptance of online terms and conditions, your use is governed by the applicable agreement(s) listed below. Our Privacy Notice also applies.

Celonis Master Services Agreement and Addenda

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Master Services Agreement

https://delivery-p141552-e1488202.adobeaemcloud.com/adobe/assets/urn:aaid:aem:ba0a4756-893a-4908-a685-124ca8562290/original/as/Document_Legal_Celonis_MSA_August_2024.pdf

Artificial Intelligence Addendum

https://delivery-p141552-e1488202.adobeaemcloud.com/adobe/assets/urn:aaid:aem:c79742ea-c1b1-42b7-a029-8e0480c6565b/original/as/Celonis_AI_Addendum__July_2025_.docx.pdf

Additional Services Addendum

https://delivery-p141552-e1488202.adobeaemcloud.com/adobe/assets/urn:aaid:aem:9238bd9e-b5dc-427f-baac-618927c3fec7/original/as/Document_Legal_Celonis_Additional_Services_Addendum_September_2024.pdf

API Fair Use Policy

https://delivery-p141552-e1488202.adobeaemcloud.com/adobe/assets/urn:aaid:aem:9c2adb05-ebb2-4944-b4a9-fc27c2c0f14e/original/as/Document_Legal_Celonis_API_Fair_Use_Policy.pdf

Early Customer Engagement Agreement

https://delivery-p141552-e1488202.adobeaemcloud.com/adobe/assets/urn:aaid:aem:3950ec4e-446d-4982-bb88-73ae56345391/original/as/Document_Legal_Documents_external_en_Early_Customer_Engagement_Agreement_(May_2025)_.pdf.pdf

Celonis Product Description (May 2026)

https://delivery-p141552-e1488202.adobeaemcloud.com/adobe/assets/urn:aaid:aem:0d359011-8858-4cdd-82f3-b29843df3407/original/as/Document_Legal_Documents_external_en_Product_Description_May_ 2026.pdf

Celonis Process Management: Open Source Disclosure statement

https://delivery-p141552-e1488202.adobeaemcloud.com/adobe/assets/urn:aaid:aem:82322759-48a7-4120-b947-d1a1e80f4f3c/original/as/Document_Legal_Celonis_Process_Management_Open_Sources_License_Information.pdf

Celonis Process Intelligence - AI Platform Metrics Description (May 2026)

https://delivery-p141552-e1488202.adobeaemcloud.com/adobe/assets/urn:aaid:aem:08a53134-4820-4383-b24d-c7aee9aa98be/original/as/Document_Legal_Documents_external_en_Celonis_Process_Intelligence_AI_Platform_Metrics_Description_May_2026.pdf

Celonis Foundation & Ultimate Package Activation (May 2026)

https://delivery-p141552-e1488202.adobeaemcloud.com/adobe/assets/urn:aaid:aem:614020df-79f1-4ffb-babd-691b80945e04/original/as/Celonis%20Foundation%20and%20Ultimate%20Package%20Activation%20(May%202026).pdf

Support Services Description

https://delivery-p141552-e1488202.adobeaemcloud.com/adobe/assets/urn:aaid:aem:d0bf2eb0-098a-454a-b559-33c72f8f7b44/original/as/Document_Legal_Documents_external_en_Support_Services_Description_Nov_2025_.pdf.pdf

Support Services Description - Japanese

https://delivery-p141552-e1488202.adobeaemcloud.com/adobe/assets/urn:aaid:aem:17dd4c93-c9d3-413f-80b6-f48e0ece7914/original/as/Celonis_Support_Services_Description__February_2025__Japanese.pdf

Service Level Agreement

https://delivery-p141552-e1488202.adobeaemcloud.com/adobe/assets/urn:aaid:aem:1ab6c529-cab0-4068-a336-d18e049c317c/original/as/Celonis_Service_Level_Agreement__February_2025_.pdf

Celonis Premium Support

https://delivery-p141552-e1488202.adobeaemcloud.com/adobe/assets/urn:aaid:aem:f1dd2a4b-2fbe-421e-9cc4-61fbc2bbf3ed/original/as/Document_Legal_Service_Description_for_Celonis_Premium_Support_March_2023.pdf

Premier Plus Support Addendum

https://delivery-p141552-e1488202.adobeaemcloud.com/adobe/assets/urn:aaid:aem:d20155ec-10db-4b81-a0b4-5ac5be30e54c/original/as/Document_Legal_Documents_external_en_Premier_Plus_Support_Addendum_Nov_2025_.pdf.pdf

Data Protection and Privacy

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Data Processing Agreement

https://delivery-p141552-e1488202.adobeaemcloud.com/adobe/assets/urn:aaid:aem:8d6eb737-1269-4210-aef0-cfa62d306df2/original/as/Celonis_DPA_August_2024.pdf

Subprocessor Listing March 2026

https://delivery-p141552-e1488202.adobeaemcloud.com/adobe/assets/urn:aaid:aem:855af229-a18a-4d54-8400-0c4786bc5739/original/as/Celonis_Sub-Processor_March2026.docx%20(2).pdf

Technical and Organizational Measures

https://delivery-p141552-e1488202.adobeaemcloud.com/adobe/assets/urn:aaid:aem:2045f25a-228e-4083-95f7-3cea9506b24f/original/as/Technical_and_Organizational_Measures_December_2024.pdf

Celonis Information Security Annex

Celonis_Information_Security_Annex_May2025.-.pdf

Standard Contractual Clauses

https://delivery-p141552-e1488202.adobeaemcloud.com/adobe/assets/urn:aaid:aem:890bb8fe-80c3-4fcd-924c-a5542af78108/original/as/Document_Legal_Documents_external_en_Standard_Contractual_Clauses_.pdf.pdf

Industry Domain and Process Catalogs

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Celonis Domain & Process Catalog - Life Sciences & Pharmaceutical (May 2026)

https://delivery-p141552-e1488202.adobeaemcloud.com/adobe/assets/urn:aaid:aem:041ab576-83f9-4162-ad5a-0f56cdb602cd/original/as/Document_Legal_Documents_external_en_Life_Sciences_and_Pharmaceutical_Domain_and_Process_Catalog_(May_2026)_.pdf

Celonis Domain & Process Catalog - Automotive (May 2026)

https://delivery-p141552-e1488202.adobeaemcloud.com/adobe/assets/urn:aaid:aem:c6e3e529-28ac-41e3-99df-c06c96ac0adc/original/as/Document_Legal_Documents_external_en_Automotive_Domain_and_Process_Catalog_(May_2026)_.pdf

Celonis Domain & Process Catalog - Manufacturing (May 2026)

https://delivery-p141552-e1488202.adobeaemcloud.com/adobe/assets/urn:aaid:aem:c307c9cb-942c-4eac-9444-db576a4b7d42/original/as/Document_Legal_Documents_external_en_Manufacturing_Domain_and_Process_Catalog_(May_2026)_.pdf

Celonis Domain & Process Catalog - Banking (May 2026)

https://delivery-p141552-e1488202.adobeaemcloud.com/adobe/assets/urn:aaid:aem:bbbb9252-dbb9-408d-a9cc-8b5e8a171951/original/as/Document_Legal_Documents_external_en_Banking_Domain_and_Process_Catalog_(May_2026)_.pdf.pdf

Celonis Domain & Process Catalog - Insurance (May 2026)

https://delivery-p141552-e1488202.adobeaemcloud.com/adobe/assets/urn:aaid:aem:96928db4-fffa-4d3a-a56d-c3b4f72274b9/original/as/Document_Legal_Documents_external_en_Insurance_Domain_and_Process_Catalog_(May_2026)_.pdf

Celonis Domain & Process Catalog - Telecommunications (May 2026)

https://delivery-p141552-e1488202.adobeaemcloud.com/adobe/assets/urn:aaid:aem:5d474aef-4d58-4541-94c1-d2b653edb991/original/as/Document_Legal_Documents_external_en_Telecommunications_Domain_and_Process_Catalog_(May_2026)_.pdf

Celonis Domain & Process Catalog - Utilities (May 2026)

https://delivery-p141552-e1488202.adobeaemcloud.com/adobe/assets/urn:aaid:aem:96c83967-4c14-40a8-a32c-397d7a3c2488/original/as/Document_Legal_Documents_external_en_Utilities_Domain_and_Process_Catalog_(May_2026)_.pdf

Celonis Domain & Process Catalog - Retail (May 2026)

https://delivery-p141552-e1488202.adobeaemcloud.com/adobe/assets/urn:aaid:aem:3dfee581-99c0-46ae-bdb7-52e7861c6875/original/as/Document_Legal_Documents_external_en_Retail_Domain_and_Process_Catalog_(May_2026)_.pdf.pdf

Celonis Domain & Process Catalog - Consumer Packaged Goods (May 2026)

https://delivery-p141552-e1488202.adobeaemcloud.com/adobe/assets/urn:aaid:aem:16d8a177-791e-4d2c-8202-5e69bb09adbe/original/as/Document_Legal_Documents_external_en_Consumer_Packaged_Goods_Domain_and_Process_Catalog_(May_2026)_.pdf.pdf

Celonis Domain & Process Catalog - Energy (Oil & Gas) (May 2026)

https://delivery-p141552-e1488202.adobeaemcloud.com/adobe/assets/urn:aaid:aem:5d592623-4a3d-4534-9318-9b41549ccf96/original/as/Document_Legal_Documents_external_en_Energy_(Oil_and_Gas)_Domain_and_Process_Catalog_(May_2026)_.pdf

Celonis for Consulting

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Celonis Metrics Description for Celonis for Consulting (March 2026)

https://delivery-p141552-e1488202.adobeaemcloud.com/adobe/assets/urn:aaid:aem:e25987d1-9cbc-435b-a0e6-77780c1ab334/original/as/Document_Legal_Documents_external_en_Celonis_Metric_Description_Celonis_for_Consulting_March_2026.pdf

Celonis for Consulting Hub Terms and Conditions

https://delivery-p141552-e1488202.adobeaemcloud.com/adobe/assets/urn:aaid:aem:2552ce39-5337-45d4-9aeb-ad565e160504/original/as/Document_Legal_Celonis_for_Consulting_Hub_Terms_and_Conditions_November_2022.pdf

Consent to Transfer C4C End Client Data

https://delivery-p141552-e1488202.adobeaemcloud.com/adobe/assets/urn:aaid:aem:2bcafe06-84b1-406f-b138-9078c4f34a3e/original/as/Document_Legal_Consent_to_Transfer_Celonis_for_Consulting_C4C_End_Client_Data.pdf

Sponsorship Terms

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Sponsorship Terms

https://delivery-p141552-e1488202.adobeaemcloud.com/adobe/assets/urn:aaid:aem:b92389b3-46a5-4ccb-b623-0f27b3bf0379/original/as/General_Sponsorship_Terms-(1).pdf

Partner and Reseller Transactions

If you purchase or renew a subscription through one of our partners or resellers, your use is governed by your agreement with the partner or reseller, and if applicable, your signed agreement with us or the Master Services Agreement above.