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Analyst Webinar Forrester: How Process Mining Builds the Foundation for Digital Transformation

By Celonis

Process automation is critical to digital transformation. The problem: which processes to automate? Most organizations donโ€™t fully understand their own processes and nearly 40% of business and technology decision makers admit they suffer through manual routing and process gaps. Join guest speaker Rob Koplowitz as he discusses how to leverage process mining to discover and prioritize automation efforts.

Key Takeaways:

  • Process mining technology helps organizations gain a better understanding of their customer journey
  • Organizations discover where they can optimize processes for cost reduction, error handling, or compliance usinf process mining insights
  • The inherent objectivity of process mining fosters clarity and consensus for collaboration that shapes the ideal customer journey

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