Forrester found 73% of global companies surveyed plan to increase customer journey mapping to define process goals. The problem? Most organizations have little or no grasp of the processes supporting customer experience. Process mining technology can help identify roadblocks, streamline processes, prioritize automation efforts and aid in the digital transformation initiatives that best support customers.
Guest Speaker, Rob Koplowitz, VP, Principal Analyst at Forresters and Anthony Deighton, CMO at Celonis will guide you through the webinar and show firsthand how to solve these challenges in few clicks!