Koch Industries Process Mining

How Koch Industries is streamlining its Service Desk using Celonis Process Mining

Watch the webinar to discover:

  • How has the role of a Service Desk been changing over time?

  • What are new trends in the market requiring rethinking?

  • How can process mining technology improve the customers’ Service Desk?

  • What are common inefficiencies Service Desks are facing today?

  • What were the drivers and goals behind Koch Industries' first Celonis Process Mining project?

  • What was the original project scope and how did it expand?

  • How does Koch Industries leverage the Celonis Process Mining capabilities today?

  • How did Koch Industries improve their Multiple Hop Tickets, Hey Joe Tickets, Problem Management and Automation Rates?

  • How does the connection of Celonis with the ServiceNow system work?

Hear firsthand from Celonis ServiceNow expert Marc Kinast how Koch Industries was able to win with Celonis Process Mining!

We've received your submission
New form submission
Please fill in all the fields

Marc Kinast
Marc Kinast
Contributing Writer
Marc is Vice President, Business Development and Channel Sales at Celonis and a ServiceNow expert.

Subscribe to our newsletter

Insights to inbox - Monthly newsletter

Thank you for your subscription

New Subscription
Please enter an email

By submitting this form, you confirm that you agree to the storing and processing of your personal data by Celonis as described in our Privacy Policy

Celonis World Tour 2021: October 5-14

Master Data-Driven Business Execution. 8 virtual events worldwide.

Dear visitor, you're using an outdated browser. Parts of this website will not work correctly. For a better experience, update or change your browser.