Watch the webinar to discover:
How has the role of a Service Desk been changing over time?
What are new trends in the market requiring rethinking?
How can process mining technology improve the customers’ Service Desk?
What are common inefficiencies Service Desks are facing today?
What were the drivers and goals behind Koch Industries' first Celonis Process Mining project?
What was the original project scope and how did it expand?
How does Koch Industries leverage the Celonis Process Mining capabilities today?
How did Koch Industries improve their Multiple Hop Tickets, Hey Joe Tickets, Problem Management and Automation Rates?
How does the connection of Celonis with the ServiceNow system work?
Hear firsthand from Celonis ServiceNow expert Marc Kinast how Koch Industries was able to win with Celonis Process Mining!