The decision to merge three different Coca-Cola distributing companies in Europe meant aligning operations across 13 European countries and 24,000 employees. However, before they could align the three businesses they needed to identify best practice workflows in their processes in order to ensure consistent, high quality experiences for their customers across these three entities. Traditional methods for doing so, such as workshops and consultations, were too expensive, too time consuming, and were not accurate.
In order to continue delivering a world-class service Coca-Cola European Partner (CCEP) invested in process mining to understand their as-is state of operations and optimize key processes such as Order-to-Cash (OTC) to make smarter business decisions, accelerate performance and deliver cost savings.
Join CCEP along with their implementation partner, DataLane as they discuss:
How CCEP implemented process mining that helped analyze its operations and make them as efficient as possible
How they gained visibility of ‘as is’ processes across three legacy businesses
Critical findings in their processes due to Celonis