Digital Transformation has taken the financial services industry by storm. The rise of digital native challenger banks, direct consumer access to markets, and peer-to-peer platforms have created more ways than ever to borrow, save, and grow capital, resulting in heightened customer expectations and market saturation. Organizations are spending billions on enterprise software and investing in employees that will take their business to the next level.
Departments for processes excellence, operational excellence, and digital transformation are commanding more and more attention from executive leadership. And yet, there seems to be a gap between how processes are assumed to operate, how they actually operate, and what effect they are having on an organization's business outcomes. In this session, learn how to move the needle with your process investments by technically linking them to business outcomes, and bringing them straight to the doorstep of LOB personnel.
Get grounded - Your IT systems and employee interactions have all the information you need to objectively show how your processes are operating in real time.
Sense the friction - identify bottlenecks, unwanted variations, and extraneous manual work and make sure that you can intercept them as they occur
Take decisive action - automate where possible, otherwise bring next-best actions with context to line of business personnel
All about the outcomes - make sure that the process improvements have a direct and measurable correlation to the overall company objectives