EMA believes that the process mining market is much more accurately described as the “process optimization” market. The winners in this market will be the vendors who tie process mining to both action and automation. Initially, closed-loop analytics may be done organically or through partnerships. Ultimately, there will be consolidation tying action to insight.
Early traction is already being seen in the following solution areas: customer acquisition, customer satisfaction, procurement, distribution, logistics, supply chain, manufacturing, accounts payable, IT service management, master data management, and the Internet of Things.
Download the full EMA Vendor to Watch Analyst Report today and learn more about the technology and why EMA sees Celonis as a leader in the process optimization market.