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Report: Forrester - Process Mining: Your Compass For Digital Transformation

Process automation is critical to digital transformation. It depends upon new software, and developers have better tools to meet that demand. The challenge: which processes to automate? Most application development and delivery (AD&D) professionals don’t understand their own processes, and they can’t articulate them, either. Read this report to understand how to leverage process mining to discover and prioritize automation efforts.

Key takeaways:

  • Organizations Are Looking For Objectivity The traditional path to process discovery depends on user interviews, resulting in disagreement and discord. Process mining leverages system logs and is entirely objective.

  • Apply Output To The Customer Journey The most forward-thinking organizations apply process mining as an input to customer journey mapping to help automate customer experiences.

Download the full Forrester report on Process Mining today and learn more about the technology and its advantages.

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Rob Koplowitz
VP, Principal Analyst Serving Application Development & Delivery Professionals at Forrester
Rob’s research focuses on digital process automation as well as artificial intelligence and cognitive computing.
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