There are several emerging technologies that will come to transform the portfolio within the scope of GBS. They include process mining, as an entry point for end-to-end (E2E) processes and predictive insights tomorrow, and new intelligence- or automation-infused ERP systems such as SAP S/4HANA.Blockchain will also transform GBS into data organization hubs that own frictionless and innately trusted transactions while the Internet of Things (IoT) will reflect changes in real-world dynamics at company level.
All of this is part of a huge digital transformation that impacts enterprises to varying extents. Many organizations are not yet fully aware of where digitalization will take them - but even though, they find themselves under pressure to adapt their operating model.
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