Report: EY - What will emerge from future Global Business Services?

There are several emerging technologies that will come to transform the portfolio within the scope of GBS. They include process mining, as an entry point for end-to-end (E2E) processes and predictive insights tomorrow, and new intelligence- or automation-infused ERP systems such as SAP S/4HANA.Blockchain will also transform GBS into data organization hubs that own frictionless and innately trusted transactions while the Internet of Things (IoT) will reflect changes in real-world dynamics at company level.

All of this is part of a huge digital transformation that impacts enterprises to varying extents. Many organizations are not yet fully aware of where digitalization will take them - but even though, they find themselves under pressure to adapt their operating model.