MUNICH and NEW YORK, August 5, 2026 – Celonis, the global leader in Process Intelligence, and Flughafen München GmbH (Munich Airport) are collaborating to drive innovation and process excellence for Germany’s second largest airport. Munich Airport is using Celonis to continuously improve workflows, automate operations, and provide a first class experience for passengers.
"With its innovative approach to aviation operations, Munich Airport is cementing its position as one of the leading European hubs," said Florian Schewior, Managing Director DACH at Celonis. "We look forward to growing our longstanding partnership and helping the Airport meet its strategic objectives. Together, we are turning process excellence into tangible value for passengers and the Airport’s stakeholders.”
Celonis gives us the context we need to see how our airport actually runs in real time," said Dr. Jan-Henrik Andersson, Chief Commercial Officer at Munich Airport incl. IT/Digital and Technology. "This operational clarity enables us to spot and even anticipate bottlenecks, make smarter and faster decisions, and to achieve meaningful outcomes from our AI deployments."
Real-world impact: Streamlined baggage handling
Baggage handling places high demands on the logistical organization of airport operators due to its numerous process steps and interfaces. By using the Celonis Platform, Munich Airport combines process data and information from across systems, applications, and devices to create a near real-time digital twin of operations. The dynamic context layer provided by the Celonis Context Model (CCM) enables Munich Airport to:
- Predictive Capacity Management: Clearly understand when and where peak loads occur, allowing ground handlers to pre-process bags during less busy periods, thereby optimizing baggage storage, recirculation, and retrieval.
- Monitor Operations in Near Real-Time: See the complete process chain for individual pieces of luggage—from check-in to discharge—so employees in the baggage control center can take action to keep disruptions from becoming delays.
- Automate Alerts for Critical Baggage Situations: As soon as process thresholds are exceeded, the system automatically triggers an alarm and notifies the responsible employees in near real time.
To learn more about how Celonis keeps luggage flowing and passengers happy for Munich Airport and how we are working with leaders in the aviation and logistics sectors, check out our Trust the Process podcast episode, Process Delay: From Check-In to Boarding.