New solution uses Process Intelligence to reshape fragmented mortgage workflows into highly efficient digital operations, reducing turnaround times and operational costs.
MUNICH and NEW YORK, April 22, 2026 – Celonis, a global leader in Process Intelligence, today announced the launch of the Celonis Home Mortgages Manager by ProcessLab app. The new solution enables financial institutions to transform complex, fragmented loan origination processes into seamless digital experiences with faster approval turnaround times.
The home mortgage market is currently a high-stakes battleground where rapid approval has become a primary competitive differentiator. However, many banks struggle to meet client expectations due to manual handovers and costly rework loops involving multiple external parties like attorneys and appraisers. These inefficiencies often result in lower conversion rates and excessive operational expenses.
The Celonis Home Mortgages Manager by ProcessLab app addresses these challenges by creating a living digital twin of the entire mortgage journey—from the initial customer click to final funding. By providing end-to-end visibility, the app allows organizations to identify systemic root causes of delays and waste, such as credit check holdups or incomplete application data.
Key benefits include:
- Accelerated Approvals: Uses AI-driven prioritization to ensure underwriters and loan officers always work on the most critical tasks first.
- Increased Revenue: Identifies high-performing origination channels and prevents customer abandonment by reducing processing uncertainty.
- Workforce Efficiency: Decreases manual rework by automating data validation and identifying repetitive tasks suitable for automation.
- Seamless Stakeholder Collaboration: Connects applicants, originators, and third-party providers within a single transparent ecosystem to streamline communication.
"The mortgage process is often undermined by complex, multi-party operational friction that creates customer anxiety," said Werner Horn at ProcessLab. "By bringing Celonis Process Intelligence to this workflow, we are enabling banks to deliver lightning-fast, transparent approvals while simultaneously reducing high operational costs."
"AI is bringing unprecedented opportunities to the banking industry, but it requires deep operational context to be effective," said Chris Johnston, SVP and Head of Global Banking at Celonis. "Celonis process intelligence provides that context, turning the fragmented loan origination process into a strategic advantage that drives market leadership and customer loyalty."
The new Home Mortgages Manager app joins ProcessLab’s portfolio of banking-specific solutions for cross-border payments and customer service—all developed as part of the Celonis Platform Apps Program. The program provides pre-built, domain-specific solutions created by trusted partners with deep industry knowledge, all built on the Celonis Process Intelligence Platform.