MUNICH and NEW YORK, July 14, 2026 – Celonis, the global leader in Process Intelligence, and Valence Intelligence, a leading agentic channel deductions management platform, today announced the launch of the Celonis Deductions & Disputes Manager by Valence. This application enables Finance teams to intelligently improve and automate the deductions process, accelerating resolution times from weeks to days and maximizing revenue recovery.
Deduction management is a critical challenge for large enterprises, particularly in the Consumer Packaged Goods (CPG) industry, where deductions can account for 5% to 15% of gross sales. Reconciling deductions is a complex and often manual and fragmented process. Disputes can take weeks or even months to close as Finance teams spend time collecting documentation, validating trade promotions, or reconciling Electronic Data Interchange (EDI) mismatches.
The Deductions & Disputes Manager brings intelligence, clarity, and operational excellence to this process. The app uses AI to automate the gathering, interpretation, and validation of deductions data—siloed in retailer portals, carriers websites, and internal systems. Finance teams get a real-time view of their entire deductions landscape, guided recommendations for claims processing, and one-click options for communications and resolutions.
Benefits of the Celonis Deductions & Disputes Manager by Valence include:
- Visibility into every deduction: Unify data from ERPs, retailer portals, and carriers for a single, real-time deductions view.
- Cut cycle time from weeks to days: Automate manual tasks like deduction reason coding, validation, and evidence gathering with AI that interprets unstructured documents like remittances and proofs of delivery.
- Maximize recovery and prevent further leakage: Proactively identify and dispute invalid claims using automated validation and chargeback processes tailored to specific retailers.
“AI offers unprecedented opportunities in Finance operations, yet many teams remain with repetitive, manual tasks like reconciling line items and chasing proofs of delivery,” said Liam Mawe, Global VP, AI and Industries at Celonis. “The Deductions & Disputes Manager handles the messy operational complexity these teams face daily and gives AI the context it needs to successfully automate these workflows. Together, we are helping customers transform a slow, reactive process into a streamlined digital operation that protects cash flow and profitability.”
"Valence provides the agentic data layer that structures the messy retailer, carrier, and remittance data no one else can touch, turning unstructured PDF backups into clean, actionable data fed directly into the Celonis Platform,” said Kevin Cunnigham, CEO of Valence Intelligence. “This is the first solution to manage deductions end-to-end, at any retailer, 1P or 3P, globally."
The Celonis Deductions & Disputes Manager by Valence is the latest addition to the Celonis Platform Apps Program. The program provides pre-built, domain-specific solutions created by trusted partners with deep industry knowledge, all built on the Celonis Platform.