Munich, September 23, 2025 - ClearOps, a specialist in maximizing machine uptime by orchestrating connected service ecosystems, and Celonis, a global leader in process mining, today announced a new partnership to empower OEMs and their dealer networks with proactive, data-driven decision-making. The collaboration ensures machinery and equipment run longer, perform better, and deliver greater lifetime value to end customers.
For years, OEMs and dealers have been held back by disconnected systems and incomplete information. Parts demand is miscalculated in spreadsheets, orders vanish into disparate systems, service histories are scattered across analogue resources, and customer and asset data remain locked in silos. The consequences are severe: machines sit idle for days awaiting parts, service is dispatched only after breakdowns, and both OEMs and dealers lose revenue while end customers face heavy downtime cost. Time is wasted on manual work, critical data goes missing, and without a unified global view of machine and customer operations, there is no way to truly optimize, because you can't improve what you don't measure.
The ClearOps platform unifies OEM systems, dealer ERPs, and machines in the field on one powerful platform, turning fragmented information into actionable insights to predict parts demand, orchestrate services, and maximize uptime of machinery across complex service supply chains. By enabling local dealer success to scale into global OEM success, ClearOps helps ensure machines keep moving — and never stand still again.
Celonis leverages this unified dealer and ecosystem data to drive process excellence at OEMs. By analyzing how parts, services, assets, and customer interactions flow across the network, OEMs can pinpoint bottlenecks, eliminate inefficiencies, and align operations around measurable outcomes. Together, ClearOps and Celonis enable OEMs to transform aftersales into a proactive growth engine, where uptime is maximized, customer value is unlocked, and performance improves continuously across the global service supply chain.
Benefits for OEMs and Dealers Include:
- Higher parts sales and improved availability – by leveraging OEM, dealer and asset data for predictive parts planning.
- Expanded service revenue through process optimization – by detecting inefficiencies, streamlining workflows, and enabling proactive service execution.
- Minimized machine downtime in the field – by ensuring critical parts and services are in place and proactively deployed before failures disrupt operations.
- Full transparency across global networks – by turning fragmented systems into a single, data-driven foundation for decision-making.
"Our partnership with Celonis marks a new era for aftersales. We are turning fragmented ecosystems into a living, breathing intelligence layer that not only empowers OEMs and dealers to maximize uptime and revenue, but also redefines how the entire service supply chain operates. This is about building a future where machines never stand still, customers are always served proactively, and data fuels continuous improvement across the globe."
William Barkawi, Founder & CEO at ClearOps
"The partnership with ClearOps provides the foundation for integrating service and machine data into our Process Intelligence Platform, eliminating a significant aftersales supply chain blind spot. The result is a supply chain that is perfectly synchronized with the real needs of customers and machines in the field.”
Peter Budweiser, General Manager Supply Chain at Celonis