AI Development

Celonis gives AI the proper context to build and deploy AI copilots, AI assistants, and AI agents grounded in how your organization’s unique process data. Your uses of AI are suddenly endless.

The biggest ROI from GenAI is still untapped

So far, most GenAI use cases barely scratch the surface of what’s possible. Real AI ROI comes when it has the right input and context to improve and automate business processes.

When AI knows which systems your processes take place in, where handovers occur between those processes, and why exceptions happen, it creates real business value.

That’s where Celonis Process Intelligence comes in:

  • Find use cases with validated business impact.
  • Build AI solutions in the platform of your choice.
  • Manage AI agents by orchestrating them alongside RPA bots, workflows, and more.
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Celonis is the enablement layer of the enterprise AI stack.

Scale process insights with Process Copilots
Process Copilots—GenAI chatbots that can be configured for a specific use case—provide fast process insights in a chat interface for anyone in your organization. Powered by Celonis’ process digital twin of your organization, they can answer the most pressing questions about your metrics and your processes, generate charts and tables, and determine improvement areas for KPIs.
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Build AI assistants
The Annotation Builder is a no-code environment that uses GenAI to structure your data and reason through it to generate decision and action recommendations. . For example, it can classify your customer service orders and assess the risk of transferring materials from one plant to another, enabling AI assistants that provide proactive recommendations you can review and accept.
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Develop AI agents with Process Intelligence
Celonis AgentC gives you a suite of tools, API’s, and partnerships that enables AI agents to understand how your business uniquely runs and how it can run better. You can build agents in leading AI platforms such as Microsoft Copilot Studio, IBM watsonx Orchestrate, and Amazon Bedrock, take advantage of pre-built AI agents from partners, and get help from dedicated partners to build out your first agents yourself.
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Rafael Domene

Global CIO at Cosentino

“Implementing a Celonis-powered AI assistant for credit block management has been a game changer for our order management operations, streamlining our processes and resulting in faster, more reliable outcomes.”

The future of enterprise AI is here. Ready to learn more?

What are the most common GenAI use cases?
The most common GenAI use cases we typically see are copilots for developer productivity, customer support and IT support chatbots, and internal document and policy search (like Confluence)
Where should I start my GenAI journey?
We recommend starting your GenAI journey by building copilots that can answer questions and assistants to automate individual process steps (or small sequences of process steps), all while keeping humans in the loop.

Once you’ve started to see ROI, build trust, and capture best practices, you can start building agents to automate more significant process steps.
How do I make sure I can trust AI?
To trust AI, your projects must return credible results. The best way to make sure this happens is to understand how your business operates and ground your AI projects in your organization’s data.

Every business is different — and all this context doesn't live in one system. That's why it’s critical to have Process Intelligence as an AI input, ensuring you feed it the right context about your business operations.

The all-in-one Process Intelligence Platform

Process Analysis

See how your processes really run and identify improvement opportunities.

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Process Management

Design, model, and monitor processes and performance.

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Process Improvement

Optimize, automate, and orchestrate processes.

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AI Development

Deploy AI agents, assistants, and copilots that know how your business flows.

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